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Troubleshooting Problems
PROBLEM
Nothing displayed on monitor.
I see no video camera signal in Self View and the picture is
dark.
No audio transmitted.
The LAN lamp (LED) is flashing, but I cannot successfully
PING the system.
I cannot establish a data connection between the two
systems.
I cannot make an IP connection and my IP address is correct. Check that the system is switched on.
The Self View picture is black and white and is rolling from
bottom to top.
The picture transmitted from my equipment is too dark.
Audio received is unclear and you only hear the audio in
bursts.
SOLUTION
Check that the System is switched on. Check that the System
monitor is on by pushing the on/off key at the front of the
monitor. If the problem persists, contact the Aethra Help
Desk.
Check that the integrated video camera has no objects
obscuring the lens.
Select as the input the video camera called "Room" using
either the remote control or the web interface.
If the problem persists, contact the Aethra Help Desk.
Check that there are no objects close to the microphone.
Use the integrated diagnostics (see related manual section).
If the problem persists, contact the Aethra Help Desk.
Check that the system's IP address is not duplicated in the
network.
If the problem persists, contact the Aethra Help Desk.
Check that the data channel is enabled (see related section in
this manual).
Check that the IP of the DataConf is the same as that of the
system to be connected.
If the connection is IP, make sure that the check box "Use
NetMeeting" is checked and the PC IP address to be
connected is correct (see relevant section in this manual).
If the problem persists, contact the Aethra Help Desk.
Check that the system can be reached using PING.
Check that the Gatekeeper for both systems is
enabled/disabled.
If the problem persists, contact the Aethra Help Desk.
Check that the video-standard used (NTSC or PAL) is
correctly selected in the menu:
INSTALLATION → LOCATION
Ensure that the video camera is not pointing at a luminous
source (neon light, window etc.).
Place the integrated microphone farther away from any
speakers (TV, system speakers etc.).
Ensure that the volume is not too high and that echo
cancellation is activated.
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