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Making a test call
Simply press the pendant button once.
• The button will flash red for several seconds to confirm a call is being made.
• Then the front light will go steady red and the unit will announce....
• "[Alarm type], please wait, dialling for assistance"
• This message will be repeated for a few seconds before the unit starts to dial.
• The call will be answered by a contact centre operator who will say "You're
through to Welbeing Lifeline, how can I help?"
• Advise the operator you have just self-installed the alarm, are new to the
service and are placing a test call.
• A conversation can now be held between you and the contact centre
operator, who will:
- Confirm your customer name and the address where the unit is fitted.
- Welcome you to the service and confirm how clear they can hear you.
- Confirm telephone number the alarm is connected to (in case different to
that held on customer's record).
- Ask where in the property the unit has been installed.
- Ask you to press the button on the alarm base unit to provide a further test.
- Ask the location of the smoke detector (if relevant) and for it to be tested.
- Finally request, if we have not received full customer information, for you
to follow the link in the email sent upon placing the order and submit the
information without further delay.
• Once the call is complete the operator will close it down and the light on the
front of the unit will return to steady green.
• If you have a smoke detector, once installed, it will automatically raise an
alarm to our contact centre if it senses smoke.
• No matter how the call is raised (from pendant, smoke detector or the
button on the alarm unit) the unit will start to make an emergency call.
• If the operator cannot hear you, they will attempt to call you on the landline.
Please test your pendant once a month
• Press the button on your pendant
• When the operator answers your call, tell them you are
testing and they'll close your call
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