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General information
• If the telephone line is not working,
no alarm can be sent.
• The personal alarm unit should
be connected to the main phone
socket in the home.
• The personal alarm unit must not
come into contact with water or
any other liquid.
Maintenance
Cleaning
The personal alarm unit and pendant
should be cleaned using a slightly damp
cloth. Solvents should not be used.
Problems with the equipment
If you have a problem with your
equipment or need to ask any questions
you can either place a call via the
Welbeing alarm unit or call our technical
helpline on 01323 408972. If your
equipment is found to be faulty we will
send you a replacement, along with a
jiffy bag to return the faulty equipment
to us for test, inspection and repair.
Please ensure you return the faulty
equipment in its entirety within 28 days
of receiving replacement, otherwise
you may be charged.
Power cuts
Your alarm unit has an internal battery
that keeps it working for up to 30 hours
(depending on use). In the event of a
power failure the unit will automatically
connect to the contact centre to let us
know the power has failed.
• Used batteries should be disposed
of in an environmentally-
responsible manner.
• Calls made from your alarm unit are
charged at the standard local rate
of your provider.
Test calls (once a month)
Once a month test the equipment
by pressing the pendant, let us
know it is a test call. We will confirm
that the equipment is working and
that we have received your call. This
makes sure we know all is well with
your equipment. It also helps the
user feel familiar with the process.
If there are other devices fitted it
will be beneficial for you to activate
each device in turn to ensure that the
whole system is operational.
Periods away from the home
If you are going away for a while,
perhaps on holiday, let us know the
dates so we will be aware that your
property is empty. When you return
home press your pendant to let the
staff in the contact centre know you
are back.
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