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Be sure the infrared devices are 0–1 meter
(0–39.4 inches) apart when using COM port
power or 0–2 meters (0–78.8 inches) apart when
using an AC adapter or AA batteries. (The maxi-
mum range may be less than 2 meters if the bat-
teries are not fresh.)
Be sure the infrared lenses are pointed directly at
each other and that there are no papers, books, or
other obstructions between the infrared devices.
Be sure that strong sunlight or incandescent light
(for example, a desk lamp) is not shining directly
on the infrared lenses.
Be sure the infrared devices are at least a foot
away from computer monitors and other sources
of magnetic radiation.
Use an AC adapter or batteries if files do not
transmit reliably when the AIRport 2000 draws
power from the COM port. If this does not solve
the problem, change to a slower data transmis-
sion rate.
To avoid interference, do not point wireless head-
phones, television remote control units, or other
sources of infrared radiation at the AIRport 2000
while it is in use.
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Adaptec Customer Support
If you have questions about installing or using your AIRport 2000,
check this document first—you will find answers to most of your
questions here. If you need further assistance, please contact us.
We offer the following support and information services:
For technical support (answers to technical questions, informa-
tion about the Adaptec BBS, FTP and WWW Servers, and
access to the Interactive Fax system), call 800-959-SCSI (7274)
or 408-945-2550, 24 hours a day, 7 days a week. To speak with a
product support representative, call 408-934-SCSI (7274),
M–F: 6:00 a.m. to 5:00 p.m., Pacific Time.
For sales information, call 800-959-SCSI (7274) or 408-945-2550,
M–F: 6:00 a.m. to 5:00 p.m., Pacific Time.
The Adaptec Electronic Bulletin Board Service (BBS) provides
information on software upgrades, answers to common ques-
tions, and other topics. The BBS is available 24 hours a day,
7 days a week, at 408-945-7727; 1200/2400/9600/14,400/28,800
baud, 8 data bits, 1 stop bit, no parity.
The Adaptec FTP and WWW Servers provide information on
software upgrades, product literature, answers to common
questions, and other topics. The FTP and WWW Servers are
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