Troubleshooting Guide; Application Error Messages - Itamar Medical WatchPAT ONE Operation Manual

6 TROUBLESHOOTING GUIDE

6.1 Application Error Messages

If an error occurs or a message is displayed on the Application's screen, you should take the
actions specified below. If the problem persists you may contact the Help Desk as specified on
the package or an authorized representative directly.
Error Message
Device critical errors were detected:
Device errors:
-Probe LEDs
-Probe photo
Initialization errors occurred:
Please fix them and restart application:
-SBP
Initialization errors occurred, please fix them
and restart application.
-Device already used
Device's critical errors were detected.
Device errors:
-Used device
Initialization errors occurred, please fix them
and restart application.
-Insufficient storage space
Communication failure, please try again
or
The Internet connection is not available
Please wait
Device is not located. Please check if
WatchPAT ONE's LED blinks. If it does, place
your phone closer to the device. If not: verify
that you placed a new battery and check it is
properly positioned
™
WatchPAT ONE System
Possible Reason
There is a hardware failure in
finger probe
There is a hardware failure in
chest sensor
The device has been already
in use (when in WELCOME
screen)
The device has been already
in use (when in BATTERY
screen)
The Application fails to
allocate storage on the
Mobile phone
Mobile phone has no
internet access
If this is displayed in battery
screen or PIN screen for a
long time, it may indicate the
access to the Internet is not
achievable.
The Application cannot find
an active device in its
proximity
36
Action
Return the device to the provider,
and a new one will be shipped in
return.
Return the device to the provider,
and a new one will be shipped in
return.
Return the device to the provider,
and a new one will be shipped in
return.
Return the device to the provider,
and a new one will be shipped in
return.
Free up to 70MB on the Mobile
Phone so the Application can
operate properly
Provide internet access to your
phone
Provide internet access to your
phone
If there is no blinking on the device
cover, check if the battery in the
device was properly placed and
press NEXT.
If it is blinking, bring the device
closer to the Phone and press NEXT.
Check if the Bluetooth is enabled on
your device
If there is still no connection
created, pull the device's battery
Operation Manual