Handset Error Messages - Polycom SpectraLink 6020 Troubleshooting Tips

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Handset Error Messages –
Handset error messages can be a powerful tool for any administrator when
determining the reason for a handset failure. Error messages can aid in determining
whether the handset's configuration is inconsistent with the site requirements or to
help pinpoint the potential source of the problem, such as a PBX issue or possible
coverage issue.
The following is a list of error messages that may result in a handset being returned
for RMA replacement and the troubleshooting steps that should be attempted prior
to seeking a replacement.
Message Description
(battery icon), Low battery.
Battery Low,
beep (audio)
Battery Failure The Battery Pack is not
functioning.
Battery Failed Battery Pack is damaged or
incompatible with handset.
Charging ... The handset is charging in the
Desktop Charger.
Charge Complete The handset is now fully charged
Charger Error The handset has detected a
problem with the charging
circuitry.
DO NOT POWER The handset is in a critical
OFF section of the software update.
Action
In call: the battery icon displays and a
soft beep will be heard when the user
is on the handset and the battery
charge is low. User has 15-30 minutes
of battery life left.
The Battery Pack can be changed
while the call is still in progress. Do not
press the END key. Quickly remove
the discharged Battery Pack and
replace with a charged Battery Pack,
power on the handset and press the
START key to resume the call in
progress.
Not in call: The battery icon displays
whenever the Battery Pack charge is
low. The message Low Battery and a
loud beep indicate a critically low
battery charge when user is not on the
handset. The handset will not work
until the Battery Pack is charged.
Replace the Battery Pack with a new
or confirmed SpectraLink Battery
Pack. Any non-SpectraLink Battery
Packs will not work.
Replace the Battery Pack with a new
or confirmed SpectraLink Battery
Pack. Any non-SpectraLink Battery
Packs will not work.
No action needed.
No action needed.
Allow the charger and battery to cool.
If the problem persists, try a new or
confirmed battery. If the problem still
persists, contact technical support and
report the error.
None. Do not remove the Battery Pack
or attempt to power off the handset
while this is displayed. Doing so may
require the handset to be returned to
Polycom to be recovered.