HDanywhere MHUB U 4x1+1 40 Manual page 41

HDANYWHERE Limited Product (2 or 3 Year) Guarantee
WHO WE ARE
1. We are HD CONNECTIVITY LTD trading as HDANYWHERE ("HDA"), a limited company registered under number
06046737 in England and Wales with its registered offices at The Haysfield, Malvern, WR14 1GF, United Kingdom.
OUR GUARANTEE TO YOU
2. We, HDANYWHERE warrant to you, the end user [MG1] of the HDA hardware (the "Products") that on the date of
delivery of the Products to you, and for a period of 2 years from that date of delivery, the Products shall:
(a) match any description that has been provided to you;
(b) be free from any significant defects in their design, the materials used to make them, and the way they are
made;
(c) be of satisfactory quality (within the meaning of the Consumer Rights Act 2015); and
(d) be fit for any purpose held out by us.
This 2 year period, or, if the period has been extended to 3 years in accordance with paragraph 3, will be the
"Guarantee Period". We offer this guarantee to all our customers who are resident and have an address in Great
Britain and Northern Ireland. [MG2]
EXTENDING YOUR GUARANTEE
3. On registering your Products with the HDA Cloud, the guarantee offered in paragraph 2 by us will automatically
extend for a period of one year, provided that your registration takes place within 30 days from the date of delivery.
The one year guarantee extension starts automatically from the date that the original 2 year guarantee ends.
HOW TO CLAIM ON YOUR GUARANTEE AND YOUR REMEDIES
4. Subject to paragraphs 5 and 6 of this guarantee, Your sole remedies under Our guarantee to You are as follows:
(i)Up to 30 days: we will repair or replace your Products or provide you with a full refund of the price of the defective
Products at your option.
(ii) Up to 6 Months: we will repair or replace your Products. If we are unable to repair or replace your Products we
will provide you with a full refund of the price of the defective Products.
(iii) Up to 2 (3) Years: we will repair or replace your Products. If we are unable to repair or replace your Products
we will provide you with a partial refund of the price of the defective Products based upon the devaluation of the
Products since the time of purchase.
5. In order to claim under the guarantee given to you in paragraph 2 you will need to:
(a) give us notice in writing of your intention to claim under the guarantee during the Guarantee Period, and do
so within a reasonable time after finding that some or all of the Products do not comply with the guarantee set out
in paragraph 2;
(b) show that the Products that you claim are defective, have been examined by a HDA Pro or other authorised or
suitably qualified installer, and that they have[MG3] confirmed in writing that the suspected defect in the Products
stems solely from a fault in the HDA hardware;
(c) give us a reasonable opportunity to examine the Products in question;
(d) provide us with an order number and a dated sales or delivery receipt from an HDA Distributor, HDA Pro or other
authorised dealer, reseller or installer of the Products.
(e) obtain from us in advance of returning the Products a return merchandise authorisation and/or case
number[MG4] ; and
(f) (if asked to do so by us) return such Products to our place of business at our cost.
CIRCUMSTANCES WHERE YOUR GUARANTEE DOESN'T APPLY
6. We shall not be liable for the Products' failure to comply with the guarantee set out in paragraph 2 in any of the
following events:
(a) If you make any further use of the Products after giving us notice of an issue in accordance with paragraph 5;
(b) the defect arises because you failed to follow our oral or written instructions as to the storage, installation[MG5]
, use and maintenance of the Products;
(c) the defect arises as a result of your use of the Products with any other software or hardware that is not
compatible with the Products;
(d) the products are used by you for any commercial purpose, including rental or demonstrative purposes;
(e) you alter or repair the Products without the written consent of HDA;
(f) the defect arises as a result of an act of god, fair wear and tear, or your misuse, abuse, unreasonable use, wilful
damage, negligence, or abnormal storage of the Products or by any other causes unrelated to defective hardware
or manufacturing;
(g) where the serial number has been altered, defaced or removed;
(h) where the warranty seal on the system has been altered, defaced or removed; or
(i) where the Products differ from their description as a result of changes made to ensure they comply with
applicable statutory or regulatory requirements.
TRANSFERRING YOUR GUARANTEE TO SOMEONE ELSE
7. HDA will not accept any liability under such guarantee unless you are the original customer or can produce a
letter or chain of letters from the original customer and subsequent customers (where appropriate) transferring the
benefit of the guarantee to you.
PRODUCTS THAT ARE NOT COVERED BY THIS GUARANTEE
8. This guarantee does not cover products sold and clearly marked "as is", "B-grade", or with faults. This guarantee
does not apply to any system software that is preinstalled in the HDA hardware, or is subsequently provided via
update or upgrade releases. Any and all HDA software is licensed to you under the terms of a separate end user
licence agreement found here: https://hdanywhere.com/legals
HOW THIS GUARANTEE WORKS WITH OUR EULA
9. We may void this guarantee if we reasonably believe that the HDA system has been used in a manner that
violates terms of our separate End User Licence Agreement (EULA) for the HDA software. You assume all-risk and
liabilities associated with the use of third party products in conjunction with the Products.
YOUR STATUTORY RIGHTS
10. This guarantees is in addition to your statutory rights (including under the Consumer Rights Act) which are not
affected by this guarantee
GENERAL TERMS OF THIS GUARANTEE
11. Except as provided in this guarantee, we shall have no liability to you in respect of the Products' failure to
comply with the guarantee set out in paragraph 2.
12. We reserve the right to amend or withdraw this guarantee at any time although for the avoidance of doubt any
guarantees that are in existence at such a time will be honoured.
13. These Conditions shall apply to any repaired or replacement Product supplied by us.
GUARANTEE CONTACT INFORMATION
To contact (support@hdanywhere.com) or call HDANYWHERE Technical Support (call charges will depend on your
telephone provider. Please check with your operator for exact charges).
The team is available 9am - 5pm weekdays.
To help us handle your query promptly, please have your invoice number and model SKU and serial ready.
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