Primus Wind Power AIR 40 Owner's Manual page 42

AIR WIND TURBINE FIVE YEAR (5 YR.) - LIMITED WARRANTY
Length of Limited Warranty and What is Covered
Primus Wind Power Inc. ("Primus Wind Power") warrants to the original end-user purchaser (the
"Customer") of the AIR Wind Turbine (the "Wind Turbine") that the Wind Turbine will be free from defects
in factory supplied materials and factory workmanship for a period of five (5) years from the earliest to
occur of the following dates: (i) date of the completed installation of the Wind Turbine if installed by an
authorized Wind Power installer, or (ii) ninety (90) days after the date the Customer purchases the Wind
Turbine (the "Warranty Period").
Purchase of the Wind Turbine constitutes acceptance of the terms and conditions of this Limited Warran-
ty. This Limited Warranty extends only to the Customer and may not be transferred if the Wind Turbine is
sold.
The Customer's sole and exclusive remedy and the entire liability of Primus Wind Power, its dealers, sup-
pliers and affiliates under this Limited Warranty is, at Primus Wind Power's sole option, either (i) to repair
free of charge the defective part or Wind Turbine, or (ii) exchange free of charge the defective part or
Wind Turbine with a new or remanufactured part or Wind Turbine that is new or equivalent to new in
performance and reliability and is at least functionally equivalent to the original part or Wind Turbine.
Should the product prove to be irreparable, Primus Wind Power reserves the right to substitute an equiva-
lent product if available. Repaired, exchanged, or substituted Wind Turbine parts or products pursuant to
this Limited Warranty will be warranted for the remainder of the Warranty Period subject to the re-
strictions, limitations, and exclusions of this Limited Warranty.
Restrictions on Limited Warranty
This Limited Warranty applies to the Wind Turbine only if the Customer follows the installation, mainte-
nance, and operation procedures outlined in the Wind Turbine's Owner's Manual. If Primus Wind Power
determines that the claimed problem with the Wind Turbine is not due to a defect in Primus Wind Power's
workmanship or materials, then the party requesting the warranty service shall be responsible for the
costs of all necessary repairs performed and expenses incurred by Primus Wind Power.
How to Register The Wind Turbine and Warranty Procedures
Primus Wind Power strongly recommends registration of the Wind Turbine with the warranty registration
materials provided with the product. The Customer is encouraged to return the warranty registration
document included with this Limited Warranty within sixty (60) days of the start of the Warranty Period. A
Customer may also visit http:// www.primuswindpower.com/maintenance-service/warranty1 / to register
the Wind Turbine online. While submission of the warranty registration document does not reduce a
Customer's eligibility to receive warranty service, the Customer will be required to provide proof of own-
ership and original purchase (including a copy of the original receipt) and date of purchase or installation
satisfactory to Primus Wind Power prior to receiving warranty services.
AIR 40, AIR Breeze, AIR 30, AIR X MARINE and AIR SILENT-X are trademarks of Primus Wind Power 2013 Primus Wind Power Inc.
All Customer warranty claims must be received by Primus Wind Power during the Warranty Period. For
any problems with a Wind Turbine, please contact an Authorized Service Dealer ("ASD") or Primus
Wind Power directly. To find a Primus Wind Power ASD close by or to report a claim to technical sup-
port, call Primus Wind Power at (303) 242-5820 Monday-Friday 8:00AM - 5:00 PM Mountain Standard
Time. The ASD may be able to provide a possible solution and can also start the warranty claims pro-
cess.
A warranty claim notification must include a description of the defect, the serial number of the Wind
Turbine at issue, the original purchase date, and the name, address, and telephone number of the
Customer requesting warranty service under this Limited Warranty. All claims for defect shall be
deemed waived unless made in writing and delivered to Primus Wind Power during the Warranty
Period and not later than thirty (30) days after discovery of the defect. Please retain all information
and documents until the warranty issues are resolved.
After Primus Wind Power is notified, Primus Wind Power representatives will make all reasonable
efforts via phone and email to ascertain the nature of the problem to determine whether any part or
the Wind Turbine is defective for purposes of coverage under this Limited Warranty. Other than nor-
mal communication carrier charges, there is no charge for such diagnosis. Any repair or replacement
will be provided only after Primus Wind Power's diagnosis and its agreement regarding the defective
condition. Certain diagnostic checks may be required to be performed by the Customer or designee at
Primus Wind Power's representatives' request.
If Primus Wind Power representatives determine that the Wind Turbine requires service and that
Customer's service request constitutes a valid claim under this Limited Warranty, Primus Wind Power
will provide warranty service, at Primus Wind Power's sole option, either (i) through an ASD, with
service to be performed at the servicer's location; (ii) by sending replacement Wind Turbine or parts to
the Customer or (iii) by providing the Customer with a Return Merchandise Authorization ("RMA")
number to authorize the Customer to ship the defective Wind Turbine or Wind Turbine parts to Primus
Wind Power for service.
Any Wind Turbine/part(s)) requiring warranty repair shall be transported to Primus Wind Power at the
Customer's expense and risk, including but not limited to proper packaging of the Wind Turbine/part
(s). Primus Wind Power will return to sender any Wind Turbine and/or part(s) that do not have a valid
RMA number. Primus Wind Power will use all reasonable efforts to repair/replace the defective Wind
Turbine and/or part(s). Repaired or replaced Wind Turbines and replacement parts will be delivered to
the Customer at Primus Wind Power's expense.
AIR Owner's Manual
(continued)
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