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7. FAQ
What are the steps to be followed when there is no response from the palm vein scanner even if
1.
the device is connected?
Answer:
Initially, open the computer management to check if PV10M/R has been successfully connected to the system.
Then, check whether the connection button in the demo is enabled or not. If these two potential problems are
excluded, please contact the technical support team in time to analyze the other reasons such as hardware failure,
demo issues and so on.
What are the steps to be followed if the user registration is failed?
2.
Answer:
Firstly, please con rm that PV10M/R has been already connected to the system, and then open the demo for
initialization. Secondly, verify if the palm position, angle, and the palm placing distance are proper. Read the
pop-up error code and check the reason for the error by comparing with the development document. If the issue
still exists, please contact the technical support team to resolve the issue.
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