Warranty - Toto WASHLET RG TCF34270GEU Instruction Manual

Reference

Warranty

MANUFACTURER'S GUARANTEE OF TOTO
EUROPE GMBH
1. The guarantee of TOTO Europe GmbH
TOTO Europe GmbH (hereinafter referred to as "TOTO")
provides a guarantee such that the products it markets
shall be free of manufacturing errors in the case of normal
use and service for a period of two years from the date
of purchase. This guarantee only applies to ultimate
consumers.
"Ultimate consumer" within the meaning of this guarantee
is any natural person who has entered into a legal
transaction for a purpose that can neither be attributable
to their commercial nor professional activity and who does
not wish to sell the product to other parties.
This guarantee does not aff ect the ultimate consumer's
contractual or statutory rights in dealings with the aff ected
seller and the statutory rights of the ultimate consumer in
dealings with the product manufacturer.
Performed repairs that were authorised by TOTO, or any
exchange of products or product parts, shall not lead to an
extension of the guarantee period and furthermore shall
not lead to the guarantee period starting afresh including
insofar as these guarantee conditions are included with the
substitute product.
2. Guarantee
TOTO provides a guarantee such that the TOTO products
are free of manufacturing errors. The assessment whether
or not a product is faulty is based on the level of technology
at the time of manufacture.
TOTO's obligations in accordance with this guarantee are
limited, at TOTO's discretion, to the repair or replacement
of products or product parts that are considered faulty
by TOTO on condition that such products were installed
and used in accordance with the instructions for use
issued in conjunction with the product and in compliance
with all acknowledged demands placed on professional
installation. TOTO reserves the right to conduct such
investigations that appear necessary to establish the cause
of the fault. TOTO shall not charge the ultimate consumer
for the cost of the repair, the products or parts of products
as part of repairs covered by the guarantee or products
that are replaced under the guarantee.
3. Preconditions to be met to activate the guarantee
The invoice must be made available to TOTO, for example
as a copy, stating the date of purchase, the invoice
number, name and address of the ultimate consumer as
well as the name and address of the seller for a guarantee
claim to be valid. TOTO may request that the ultimate
consumer provide photographs that either illustrate the
damage and/or the type of connections to the power
network or to the fresh and industrial water supply lines.
Insofar as TOTO requests this, such photographs must
also be presented to render the guarantee valid. A claim
based on this guarantee takes for granted that the products
for which notifi cation of defects has been provided were
installed and used properly and in accordance with the
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instructions, which TOTO includes in the product delivery,
and in this respect the corresponding laws and other legal
provisions have been complied with.
If the ultimate consumer claims that the purchased product
is faulty, in the event of purchase from an installer, the
ultimate consumer is to contact such an installer. In all
other cases, the ultimate consumer may contact his/her
respective seller or a Service Center authorised by TOTO
or contact TOTO itself. Notifi cation of the defect is to be
given within a reasonable short period once the defect
is identifi ed, at the latest however before the guarantee
expires.
4. Guarantee exclusion
This guarantee does not apply to the following points:
a) Damage or loss as a result of fi re, earthquake, fl ood,
storm or other cases of force majeure, emissions, gas
damage (hydrogen sulphide), damage caused by salt
or abnormal voltage,
b) Damage or loss as a result of installation not in
accordance with the conditions for use or not in
accordance with acknowledged demands placed
on professional installation; improper, wrong or
inappropriate use or failure to follow the TOTO
conditions for use or labels on the product or
inappropriate product maintenance contrary to the
conditions for use,
c) Damage or loss as a result of altering, dismantling or
destroying the product,
d) Damage or loss as a result of sedimentation or
foreign bodies in the water system,
e) Damage or loss as a result of the water quality in the
region in which the product is used,
f ) Damage or loss as a result of relocation following
installation or due to a detrimental environment,
g) Damage or loss caused by circumstances that do not
involve the product itself, for example as a result of
intervention in the building structure,
h) Damage or loss caused by bites from animals or
insects such as mice or residues of dead animals or
insects,
i ) Damage or loss as a result of freezing the product,
j ) Damage or loss as a result of improper energy
supply, which in terms of the voltage, frequency or
safety fuses does not comply with the regulatory
requirements for power supply in a household or
electro-magnetic waves that are caused outside the
product such as power lines and peripheral devices,
k) Damage or loss as a result of attaching the product in
moving vehicles such as cars and ships,
l ) Damage or loss as a result of using batteries etc.,
m) Damage or loss as a result of wear-and-tear of items
subject to day-to-day servicing (e.g. deodorizing fi lter,
water drain plug),
n) If spare parts other than original TOTO spare parts
are used during repairs or maintenance of the
product,
o) The fault was caused by the transportation or
installation of the product,