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If Something Goes Wrong
Fixing device-related problems
Error message and
additional information
Permission to play is
denied. Please check the
Parental Control setting.
The Parental Control
setting of DVDExpress is
lower than the Parental
Control level of the content
being played. Playback of
the DVD disc is not
authorized.
Playback has stopped due
to a Macrovision
protection error.
Macrovision prevents
unauthorized copying of
content. The graphics card
driver has notified
DVDExpress of a
Macrovision error. This
error may indicate a
problem with Macrovision
and/or the graphics driver.
DVDExpress encountered
an error.
This file appears to contain
unsupported data.
Resolution
Change the Parental
Control level in the DVD
Options dialog. Note that
DVDExpress requires a
password for this change.
Reinstall the original
®
copy
graphics driver that came
with your system.
Contact your graphics
vendor for a driver that
supports Macrovision copy
protection.
Report the problem and
any error code to your
supplier's Technical
Support.
Please refer to the
Supported Formats section
of the DVDExpress Help file
and ensure that this file
contains valid data.
Part II: Technical Reference
229
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