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USB Problems
Question: Why is the computer asking for USB drivers
when I plug in the USB to Serial interface cable?
Answer: The cable cannot be plugged in the computer
before the drivers are installed using the Installation CD
that came with your phone. DO NOT ATTEMPT to
install the drivers using the Windows Hardware Manager.
Unplug the cable from the computer. Perform the driver
installation procedure to install the drivers and then plug
the cable back in to the computer.
Question: I plugged in my USB cable while Windows was
booting up and I cannot perform a HotSync?
Answer: If the cable was plugged in while Windows was
booting up, there is a chance that the USB bus was being
scanned before the cable was connected. Later on when
the bus was scanned again, it noticed that the new device
was present and added it to the list of devices. This may
cause unreliable results or behavior. Unplug the cable and
reboot the system. Wait until the system is done booting
and then plug in the cable. The cable can be unplugged or
plugged in at anytime when the system is active.
Common Problems 15
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