Epson ET-M3180 Series User Manual page 5

User's Guide
Application for Configuring Fax Operations and
Sending Faxes (FAX Utility). . . . . . . . . . . . . . . . . 183
Application for Sending Faxes (PC-FAX Driver). . 184
Application for Printing Web Pages (E-Web Print) 184
Software Update Tools (EPSON Software
Updater). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Application for Configuring Multiple Devices
(EpsonNet Config). . . . . . . . . . . . . . . . . . . . . . . . 185
Installing the Latest Applications. . . . . . . . . . . . . .186
Updating the Printer's Firmware using the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Uninstalling Applications. . . . . . . . . . . . . . . . . . . 187
Uninstalling Applications - Windows. . . . . . . . .187
Uninstalling Applications - Mac OS. . . . . . . . . .188
Printing Using a Network Service. . . . . . . . . . . . . 189
Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . .190
Checking Messages on the LCD Screen. . . . . . . 190
Checking the Printer Status - Windows. . . . . . . 191
Checking the Printer Status - Mac OS. . . . . . . . 191
Checking the Software Status. . . . . . . . . . . . . . . . 191
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 191
Removing Jammed Paper from the Front Cover 192
Removing Jammed Paper from the Rear
Paper Feed Slot. . . . . . . . . . . . . . . . . . . . . . . . 193
Removing Jammed Paper from Inside the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Removing Jammed Paper from Rear Cover. . . . 195
Removing Jammed Paper from the ADF. . . . . . 196
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 198
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .199
Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 199
Ejected Paper Falls from the Output Tray. . . . . .199
Paper is Ejected During Printing. . . . . . . . . . . . 199
Original Does Not Feed in the ADF. . . . . . . . . .199
Power and Control Panel Problems. . . . . . . . . . . . 200
Power Does Not Turn On. . . . . . . . . . . . . . . . . 200
Power Does Not Turn Off. . . . . . . . . . . . . . . . . 200
Power Turns Off Automatically. . . . . . . . . . . . . 200
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 201
Cannot Print from a Computer. . . . . . . . . . . . . . . 201
Checking the Connection (USB). . . . . . . . . . . . 201
Checking the Connection (Network). . . . . . . . .201
Checking the Software and Data. . . . . . . . . . . . 202
Checking the Printer Status from the
Computer (Windows). . . . . . . . . . . . . . . . . . . .204
Contents
Checking the Printer Status from the
Computer (Mac OS). . . . . . . . . . . . . . . . . . . . . 204
When You Cannot Make Network Settings. . . . . . 205
Cannot Connect from Devices Even Though
Network Settings are No Problems. . . . . . . . . . 205
Checking the SSID Connected to the Printer. . . 207
Checking the SSID for the Computer. . . . . . . . .207
Ethernet Connection Becomes Unstable. . . . . . 208
Cannot Print from an iPhone or iPad. . . . . . . . . . 209
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 209
Printout is Scuffed or Color is Missing. . . . . . . .209
Banding or Unexpected Colors Appear. . . . . . . 210
Colored Banding Appears at Intervals of
Approximately 3.3 cm. . . . . . . . . . . . . . . . . . . .210
Vertical Banding or Misalignment. . . . . . . . . . .211
Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .211
Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 212
Paper is Smeared During Automatic 2-Sided
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Printed Photos are Sticky. . . . . . . . . . . . . . . . . 213
The Position, Size, or Margins of the Printout
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 213
Printed Characters Are Incorrect or Garbled. . . 214
The Printed Image Is Inverted. . . . . . . . . . . . . . 214
Mosaic-Like Patterns in the Prints. . . . . . . . . . .214
Uneven Colors, Smears, Dots, or Straight
Lines Appear in the Copied Image. . . . . . . . . . .214
Moiré (Cross-Hatch) Patterns Appear in the
Copied Image. . . . . . . . . . . . . . . . . . . . . . . . . 215
An Image of the Reverse Side of the Original
Appears in the Copied Image. . . . . . . . . . . . . . 215
The Printout Problem Could Not be Cleared. . . 215
Other Printing Problems. . . . . . . . . . . . . . . . . . . 215
Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 215
Printing or Copying Slows Down
Dramatically During Continuous Operation. . . 216
Cannot Cancel Printing from a Computer
Running Mac OS X v10.6.8. . . . . . . . . . . . . . . . 216
Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 216
Scanned Image Problems. . . . . . . . . . . . . . . . . . . 217
Uneven Colors, Dirt, Spots, and so on Appear
when Scanning from the Scanner Glass. . . . . . . 217
Straight Lines Appear when Scanning from
ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
The Image Quality Is Rough. . . . . . . . . . . . . . . 218
Offset Appears in the Background of Images. . . 218
Text is Blurred. . . . . . . . . . . . . . . . . . . . . . . . . 218
Moiré Patterns (Web-Like Shadows) Appear. . . 218
Cannot Scan the Correct Area on the
Scanner Glass. . . . . . . . . . . . . . . . . . . . . . . . . .219
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