Epson EcoTank ET-M1120 User Manual
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Epson EcoTank ET-M1120 User Manual

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User's Guide
NPD5968-01 EN

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Summary of Contents for Epson EcoTank ET-M1120

  • Page 1 User's Guide NPD5968-01 EN...

  • Page 2: Table Of Contents

    Printing a Network Status Sheet....28 Using Epson iPrint..... . . 61...
  • Page 3 User's Guide Contents Using Epson Print Enabler....63 Running Web Config on Windows... 83 Running Web Config on Mac OS.
  • Page 4 Where to Get Help......120 Technical Support Web Site....120 Contacting Epson Support....120...

  • Page 5: About This Manual

    About This Manual About This Manual Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, see the help included in the various Epson software applications. ❏ Start Here (paper manual) Provides you with information on setting up the printer, installing the software, using the printer, solving problems, and so on.

  • Page 6: Marks And Symbols

    User's Guide About This Manual Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard. ❏...

  • Page 7: Descriptions Used In This Manual

    User's Guide About This Manual Links to related sections. Descriptions Used in this Manual ❏ Screenshots of the printer driver screens are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation. ❏...

  • Page 8: Important Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 9: Printer Advisories And Warnings

    User's Guide Important Instructions Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏ Do not block or cover the vents and openings in the printer. ❏...

  • Page 10: Advisories And Warnings For Transporting Or Storing The Printer

    User's Guide Important Instructions ❏ Always turn the printer off using the button. Do not unplug the printer or turn off the power at the outlet until the light stops flashing. ❏ If you are not going to use the printer for a long period, be sure to unplug the power cord from the electrical outlet.

  • Page 11: Printer Basics

    User's Guide Printer Basics Printer Basics Part Names and Functions Control panel Allows you to operate the printer and indicates the printer's status. Printer cover Open to refill the ink tank or to remove jammed paper. Ink tank cap Open to refill the ink tank. Ink tank Contains black ink and is located on the print head.

  • Page 12: Control Panel

    User's Guide Printer Basics Rear cover Remove when removing jammed paper. USB port Connects a USB cable to connect with a computer. AC inlet Connects the power cord. Control Panel Buttons and Functions Turns the printer on or off. Unplug the power cord after checking that the power light is off. When a network error occurs, pressing this button cancels the error.

  • Page 13: Lights And Printer Status

    User's Guide Printer Basics Functions using Button Combinations Prevents changes from being made to Epson Connect and Google Connect Print settings. Restore Default Network Settings Turn the printer on while holding down the button to restore the default network settings. When the network settings are restored, the printer turns on and the network status lights flash alternately.
  • Page 14 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. A printer error has occurred. Open the front cover and remove any paper inside the printer.
  • Page 15 The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 16: Network Settings

    User's Guide Network Settings Network Settings Network Connection Types You can use the following connection methods. Wi-Fi Connection Connect the printer and the computer or smart device to the wireless router. This is the typical connection method for home or office networks where computers are connected by Wi-Fi through the wireless router. Related Information “Connecting to a Computer”...

  • Page 17: Connecting To A Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 18: Connecting To A Smart Device

    You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup Note: If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the computer first.

  • Page 19: Making Wi-Fi Settings By Push Button Setup

    User's Guide Network Settings Related Information “Making Wi-Fi Settings by Push Button Setup” on page 19 & “Making Wi-Fi Settings by PIN Code Setup (WPS)” on page 20 & “Making Wi-Fi Direct (Simple AP) Connection Settings” on page 21 & Making Wi-Fi Settings by Push Button Setup You can automatically set up a Wi-Fi network by pressing a button on the wireless router.

  • Page 20: Making Wi-Fi Settings By Pin Code Setup (Wps)

    User's Guide Network Settings Related Information “Checking the Network Connection Status” on page 22 & “Printing a Network Connection Report” on page 22 & “When You Cannot Make Network Settings” on page 100 & Making Wi-Fi Settings by PIN Code Setup (WPS) You can connect to an wireless router by using a PIN code that is printed on the network status sheet.

  • Page 21: Making Wi-Fi Direct (Simple Ap) Connection Settings

    User's Guide Network Settings Making Wi-Fi Direct (Simple AP) Connection Settings This method allows you to connect the printer directly to devices without a wireless router. The printer acts as a wireless router. 1. While holding down the button, press the button until the light and the light flash...

  • Page 22: Checking The Network Connection Status

    Press the button if you want to reject the connection request. See Tips on the following website for more details. http://epson.sn > Support Related Information “Printing a Network Status Sheet” on page 28 &...
  • Page 23 User's Guide Network Settings Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a. Error code b. Messages on the Network Environment Related Information “E-1” on page 24 &...
  • Page 24 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 25 User's Guide Network Settings Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings. ❏ WEP-64 bit (40 bit) ❏...
  • Page 26 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Connecting to a Computer”...
  • Page 27 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 28: Printing A Network Status Sheet

    User's Guide Network Settings Related Information “Printing a Network Status Sheet” on page 28 & “Connecting to a Computer” on page 17 & Message on the Network Environment Message Solution *Multiple network names (SSID) that The same SSID may be set on several wireless router. Check the settings on match your entered network name (SSID) the wireless router, and change the SSID.

  • Page 29: Changing The Connection Method To A Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 30: Restoring The Network Settings From The Control Panel

    User's Guide Network Settings Restoring the Network Settings from the Control Panel You can restore all network settings to their defaults. 1. Turn the printer off. 2. While holding down the button, press the button until the light and the light flash alternately.

  • Page 31: Preparing The Printer

    Genuine Epson Paper Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. Paper suitable for printing documents Media Name...
  • Page 32 Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 33: Loading Paper In The Paper Cassette

    User's Guide Preparing the Printer ❏ Do not use paper that is wavy, torn, cut, folded, damp, too thick, too thin, or paper that has stickers stuck to it. Using these types of paper causes paper jams and smears on the printout. ❏...
  • Page 34 User's Guide Preparing the Printer 3. With the printable side facing down, load paper until it touches the back of the paper cassette. Important: Do not load more than the maximum number of sheets specified for the paper. ❏ 8.5 x 13 in. Load paper using the line.
  • Page 35 User's Guide Preparing the Printer 4. Slide the edge guides to the edges of the paper. 5. Insert the paper cassette as far as it will go. Important: Do not push in the paper after inserting the paper cassette. It may cause a paper feed problem. If the paper is pushed in, align the paper to the paper size line.

  • Page 36: Loading Envelopes And Precautions

    User's Guide Preparing the Printer Related Information “Paper Handling Precautions” on page 32 & “Available Paper and Capacities” on page 31 & “List of Paper Type” on page 36 & “Loading Envelopes and Precautions” on page 36 & Loading Envelopes and Precautions Load envelopes with the flap facing up until they touch the back of the paper cassette, and then slide the edge guides to the edges of the envelopes.

  • Page 37: Saving Power

    User's Guide Preparing the Printer Media Name Media Type Epson Bright White Ink Jet Paper Plain paper Epson Matte Paper-Heavyweight Epson Matte Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied.
  • Page 38 User's Guide Preparing the Printer 4. Do one of the following. ❏ Select the time period before the printer enters sleep mode as the Sleep Timer setting, and click Apply. To make the printer turn off automatically, select the time period as the Power Off Timer setting, and click Apply.

  • Page 39: Printing

    User's Guide Printing Printing Printing from the Printer Driver on Windows Accessing the Printer Driver When accessing the printer driver from the computer's control panel, the settings are applied to all of the applications. Accessing the printer driver from the control panel ❏...
  • Page 40 User's Guide Printing 2. Select Print or Page Setup from the File menu. 3. Select your printer. 4. Select Preferences or Properties to access the printer driver window. 5. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏...

  • Page 41: Printing On 2-Sides

    “Available Paper and Capacities” on page 31 & Print Settings 2-sided printing is available when EPSON Status Monitor 3is enabled. However, it may not be available when the printer is accessed over a network or is used as a shared printer. Note: To enable EPSON Status Monitor 3, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.

  • Page 42: Printing Several Pages On One Sheet

    User's Guide Printing Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper. Print Settings On the printer driver's Main tab, select 2-Up or 4-Up as the Multi-Page setting. Related Information “Printing Basics”...

  • Page 43: Printing A Reduced Or Enlarged Document

    User's Guide Printing “Main Tab” on page 54 & Printing a Reduced or Enlarged Document You can reduce or enlarge the size of a document by a specific percentage or to fit the paper size you loaded in the printer. Print Settings On the printer driver's More Options tab, select the document size from the Document Size setting.
  • Page 44 User's Guide Printing Print Settings On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting. If you click Settings, you can select the panels that you do not want to print. You can also select the cutting guide options.
  • Page 45 User's Guide Printing 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back.
  • Page 46 User's Guide Printing 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together.
  • Page 47 User's Guide Printing 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 48 User's Guide Printing 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.

  • Page 49: Printing With A Header And Footer

    User's Guide Printing 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Print Settings On the printer driver's More Options tab, click Watermark Features, and then select Header/Footer. Click Settings, and then select the items you want to print.

  • Page 50: Printing A Watermark

    User's Guide Printing Related Information “Printing Basics” on page 39 & “More Options Tab” on page 54 & Printing a Watermark You can print a watermark such as "Confidential" on your printouts. You can also add your own watermark. Note: This feature is not available with borderless printing.

  • Page 51: Adjusting The Print Tone

    User's Guide Printing When you select a print job added to Print Project in the Job Arranger Lite window, you can edit the page layout. Click Print from the File menu to start printing. Note: If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently working on is canceled.

  • Page 52: Printing To Emphasize Thin Lines

    User's Guide Printing Printing to Emphasize Thin Lines You can thicken thin lines that are too thin to print. Print Settings On the printer driver's More Options tab, click Image Options in the Tone Correction setting. Select Emphasize Thin Lines. Related Information “Printing Basics”...

  • Page 53: Printing Clear Bar Codes

    User's Guide Printing Printing Clear Bar Codes You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏...
  • Page 54 User's Guide Printing Main Tab Printing Presets Add/Remove Presets You can add or remove your own presets for frequently used print settings. Select the preset you want to use from the list. Show Settings Displays a list of items currently set on the Main and More Options tabs. Reset Defaults Return all settings to their factory default values.
  • Page 55 User's Guide Printing Output Paper Select the paper size on which you want to print. If the Output Paper differs from the Document Size, Reduce/Enlarge Document is selected automatically. You do not have to select it when printing without reducing or enlarging the size of a document. Reduce/Enlarge Allows you to reduce or enlarge the size of a document.

  • Page 56: Printing From The Printer Driver On Mac Os

    Job Arranger Lite Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the Monitor 3 consumables.
  • Page 57 Printing 4. Select Print Settings from the pop-up menu. Note: On OS X Mountain Lion or later, if the Print Settings menu is not displayed, the Epson printer driver has not been installed correctly. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.

  • Page 58: Printing Several Pages On One Sheet

    User's Guide Printing Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper. Print Settings Select Layout from the pop-up menu. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border.

  • Page 59: Printing A Reduced Or Enlarged Document

    User's Guide Printing “Menu Options for Paper Handling” on page 60 & Printing a Reduced or Enlarged Document You can reduce or enlarge the size of a document by a specific percentage or to fit the paper size you loaded in the printer.

  • Page 60: Menu Options For The Printer Driver

    ColorSync Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color. EPSON Color Controls Menu Options for Paper Handling Collate pages Prints multi-page documents collated in order and sorted into sets.

  • Page 61: Making Operation Settings For The Mac Os Printer Driver

    Using Epson iPrint Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same...
  • Page 62 Printing Using Epson iPrint Start Epson iPrint from your smart device and select the item you want to use from the home screen. The following screens are subject to change without notice. The contents may vary depending on the product.

  • Page 63: Using Epson Print Enabler

    Displays photos and documents you selected. Starts printing. Note: To print from the document menu using iPhone, iPad, and iPod touch running iOS, start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes. Using Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later).

  • Page 64: Refilling Ink

    The following are the codes for genuine Epson ink bottles. Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink.

  • Page 65: Ink Bottle Handling Precautions

    User's Guide Refilling Ink Note: For users in Europe, visit the following website for information on Epson's ink bottle yields. http://www.epson.eu/pageyield For Australia and New Zealand BK: Black For Asian countries except for China BK: Black 005* /005S * High capacity / *...

  • Page 66: Refilling The Ink Tank

    Refilling the Ink Tank Ink can be refilled at any time. Important: Epson recommends the use of genuine Epson ink bottles. 1. Open the printer cover. 2. Hold down the button on the printer for at least five seconds until the...
  • Page 67 User's Guide Refilling Ink 3. Check that the ink tank moves to the filling position and aligns with the mark. Important: Do not put your hand inside the printer until everything has stopped moving. Note: To cancel refilling the ink tank, hold down the button.
  • Page 68 User's Guide Refilling Ink Important: ❏ Be careful not to spill any ink. ❏ Do not touch the top of the ink bottle after removing the cap; otherwise you may be smeared with ink. 6. Position the top of the ink bottle along the slot in front of the filling port, and then stand the bottle slowly to insert it into the filling port.
  • Page 69 User's Guide Refilling Ink 7. Insert the top of the ink bottle securely into the filling port of the tank to refill the tank with ink. Ink pours into the tank just by holding the bottle normally without squeezing. The ink flow stops automatically when the ink is filled to the upper line.
  • Page 70 User's Guide Refilling Ink 8. When you have finished refilling the ink, remove the ink bottle, and then close the cap of the ink tank securely. Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use. 9.
  • Page 71 User's Guide Refilling Ink 11. Hold down the button on the printer for at least five seconds until the light flashes. Related Information “Ink Bottle Codes” on page 64 & “Ink Bottle Handling Precautions” on page 65 & “Ink Spilled” on page 110 &...

  • Page 72: Maintaining The Printer

    User's Guide Maintaining the Printer Maintaining the Printer Preventing the Print Head from Drying Always use the power button when turning the printer on and off. Check that the power light is off before you disconnect the power cord. The ink itself can dry out if it is not covered. Just like placing a cap on a fountain pen or an oil pen to prevent it from drying, make sure the print head is capped properly to prevent the ink from drying.

  • Page 73: Check If Nozzles Are Clogged (Nozzle Check) - Windows

    User's Guide Maintaining the Printer ❏ A: All lines are printed. No further steps are needed. ❏ B or close to B: Cleain the print head. When some nozzles are clogged, perform head cleaning. For details, see the related information below. ❏...

  • Page 74: Check If Nozzles Are Clogged (Nozzle Check) - Mac Os

    User's Guide Maintaining the Printer “Loading Paper in the Paper Cassette” on page 33 & “Cleaning the Print Head (Head Cleaning)” on page 75 & “Power Cleaning the Print Head (Power Cleaning)” on page 76 & Check if Nozzles are Clogged (Nozzle Check) - Mac OS 1.

  • Page 75: Cleaning The Print Head (Head Cleaning)

    We recommend to turn off the printer. If print quality has still not improved, contact Epson support. To prevent the print head from drying out, do not unplug the printer while the power is on.

  • Page 76: Cleaning The Print Head - Mac Os

    User's Guide Maintaining the Printer Related Information “Accessing the Printer Driver” on page 39 & “Check if Nozzles are Clogged (Nozzle Check)” on page 72 & Cleaning the Print Head - Mac OS 1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

  • Page 77: Running Power Cleaning - Windows

    This feature effects the service life of the ink pads. The ink pads reach their capacity earlier by running this feature. If the ink pads have reached the end of their service life, contact Epson Support to request replacement. Note: When the ink levels are insufficient for Power Cleaning, you cannot run this feature.

  • Page 78: Aligning The Print Head - Windows

    User's Guide Maintaining the Printer Aligning the Print Head - Windows 1. Load four or more sheets of A4-size plain paper in the printer. 2. Access the printer driver window. 3. Click Print Head Alignment on the Maintenance tab. 4. Follow the on-screen instructions. Related Information “Loading Paper in the Paper Cassette”...

  • Page 79: Cleaning The Paper Path - Mac Os X

    User's Guide Maintaining the Printer Cleaning the Paper Path - Mac OS X 1. Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. 2. Click Options & Supplies > Utility > Open Printer Utility. 3.
  • Page 80 User's Guide Maintaining the Printer 5. Slide out the paper cassette, and then remove the paper. 6. Stand the printer on its side with the printer's ink tank at the bottom. Caution: Be careful not to trap your hand or fingers when standing the printer. Otherwise you may be injured. Important: Do not leave the printer standing for a long time.

  • Page 81: Checking The Total Number Of Pages Fed Through The Printer

    User's Guide Maintaining the Printer 9. Connect the power cord. Checking the Total Number of Pages Fed Through the Printer You can check the total number of pages fed through the printer. Checking the Total Number of Pages Fed Through the Printer - Printer Buttons The information is printed together with the nozzle check pattern.

  • Page 82: Network Service And Software Information

    2. Launch a Web browser from a computer or smart device, and then enter the printer's IP address. Format: IPv4: http://the printer's IP address/ Examples: IPv4: http://192.168.100.201/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Related Information “Using Epson iPrint” on page 61 &...

  • Page 83: Running Web Config On Windows

    User's Guide Network Service and Software Information Running Web Config on Windows When connecting a computer to the printer using WSD, follow the steps below to run Web Config. 1. Open the printer list on the computer. ❏ Windows 10/Windows Server 2016 Click on the start button, and then select Windows System >...

  • Page 84: Software Update Tools (Epson Software Updater)

    Click the start button, and then select All Programs or Programs > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 85: Installing The Latest Applications

    Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Installing the Latest Applications Note: When reinstalling an application, you need to uninstall it first.

  • Page 86: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Uninstalling Applications Log in to your computer as an administrator.

  • Page 87: Uninstalling Applications - Mac Os

    6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer...

  • Page 88: Printing Using A Network Service

    If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller. In this situation, select Go > Applications > Epson Software, select the application you want to uninstall, and then drag it to the trash icon.

  • Page 89: Solving Problems

    User's Guide Solving Problems Solving Problems Checking the Printer Status Lights and Printer Status Lights on the control panel indicate the status of the printer. Normal Status : On Light Status The printer is connected to a wireless (Wi-Fi) network. The printer is connected to a network in Wi-Fi Direct (Simple AP) mode.
  • Page 90 The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 91: Checking The Printer Status - Windows

    Monitoring Preferences on the Maintenance tab, and then select Register the shortcut icon to the taskbar. ❏ If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.

  • Page 92: Removing Jammed Paper From Inside The Printer

    User's Guide Solving Problems Related Information “Lights and Printer Status” on page 13 & Removing Jammed Paper from Inside the Printer Caution: Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it could cause an injury.

  • Page 93: Removing Jammed Paper From Rear Cover

    User's Guide Solving Problems Important: Do not touch the white flat cable or translucent film inside the printer. Doing so may cause a malfunction. 3. Close the printer cover. Removing Jammed Paper from Rear Cover 1. Remove the rear cover.

  • Page 94: Paper Does Not Feed Correctly

    User's Guide Solving Problems 2. Remove the jammed paper. 3. Remove jammed paper from the rear cover. 4. Insert the rear cover in the printer. Paper Does Not Feed Correctly Check the following points, and then take the appropriate actions to solve the problem. ❏...

  • Page 95: Paper Feeds At A Slant

    User's Guide Solving Problems Related Information “Removing Jammed Paper” on page 91 & “Loading Paper in the Paper Cassette” on page 33 & Paper Feeds at a Slant Load paper in the correct direction, and slide the edge guides against the edges of the paper. Related Information “Loading Paper in the Paper Cassette”...

  • Page 96: Cannot Print From A Computer

    User's Guide Solving Problems ❏ Mac OS Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then click Printer Settings. ❏...

  • Page 97: Checking The Software And Data

    Checking the Software and Data ❏ Make sure that a genuine Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver. See the related information link below for details.
  • Page 98 User's Guide Solving Problems Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Mac OS Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

  • Page 99: Checking The Printer Status From The Computer (Windows)

    Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.

  • Page 100: When You Cannot Make Network Settings

    User's Guide Solving Problems When You Cannot Make Network Settings ❏ Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order; wireless router, computer or smart device, and then printer. Move the printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again.

  • Page 101: When You Cannot Connect Using Wi-Fi Direct (Simple Ap) Connection

    User's Guide Solving Problems ❏ A wireless router that is compliant with both IEEE802.11a and IEEE802.11g has SSIDs of 2.4 GHz and 5 GHz. If you connect the computer or smart device to a 5 GHz SSID, you cannot connect to the printer because the printer only supports communication over 2.4 GHz.
  • Page 102 User's Guide Solving Problems ❏ Network status sheet ❏ Product status screen for Web Config Launch a web browser from the connected device, and then enter the IP address for Wi-Fi Direct (Simple AP) to open Web Config. Tap Product Status > Wi-Fi Direct and check the Wi-Fi Direct status. Disconnect unnecessary devices If the maximum number of devices have already been connected to the printer, disconnect the unnecessary devices and try to connect the new device.

  • Page 103: Checking The Ssid Connected To The Printer

    User's Guide Solving Problems Related Information “Printing a Network Status Sheet” on page 28 & “Application for Configuring Printer Operations (Web Config)” on page 82 & Checking the SSID Connected to the Printer You can check the SSID by printing a network connection report, network status sheet, or on Web Config. Checking the SSID for the Computer Windows Click...

  • Page 104: Printout Problems

    User's Guide Solving Problems Mac OS Click the Wi-Fi icon at the top of the computer screen. A list of SSIDs is displayed and the connected SSID is indicated with a check mark. Printout Problems Printout is Scuffed or Color is Missing If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.

  • Page 105: Colored Banding Appears At Intervals Of Approximately 2.5 Cm

    User's Guide Solving Problems Colored Banding Appears at Intervals of Approximately 2.5 cm ❏ Select the appropriate paper type setting for the type of paper loaded in the printer. ❏ Align the print head from a computer. ❏ When printing on plain paper, print using a higher quality setting. Related Information “List of Paper Type”...
  • Page 106 ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ Try to use genuine Epson ink bottles. This product is designed to adjust colors based on the use of genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.

  • Page 107: Paper Is Smeared Or Scuffed

    User's Guide Solving Problems Paper Is Smeared or Scuffed ❏ When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. ❏...

  • Page 108: Printed Characters Are Incorrect Or Garbled

    User's Guide Solving Problems ❏ Adjust the margin setting in the application so that it falls within the printable area. Related Information “Loading Paper in the Paper Cassette” on page 33 & “Printable Area” on page 111 & Printed Characters Are Incorrect or Garbled ❏...

  • Page 109: Other Printing Problems

    User's Guide Solving Problems Other Printing Problems Printing Is Too Slow ❏ Close any unnecessary applications. ❏ Lower the quality setting. High quality printing slows down the printing speed. ❏ Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while moving in both directions, and the printing speed increases.

  • Page 110: Application Is Blocked By A Firewall (For Windows Only)

    User's Guide Solving Problems ❏ Mac OS printer driver Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Quiet Mode setting. Application Is Blocked by a Firewall (for Windows Only) Add the application to the Windows Firewall allowed program in security settings on the Control Panel.

  • Page 111: Appendix

    User's Guide Appendix Appendix Technical Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 180×2 rows Plain Paper 64 to 90 g/m2(17 to 24lb) Weight of Paper Envelopes Envelope #10, DL, C6: 75 to 90 g/m2 (20 to 24 lb) Even when the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality.

  • Page 112: Interface Specifications

    IPP Printing (Windows, Mac IPv4, IPv6 UPnP Printing IPv4 Information appliance PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ Google Cloud Print IPv4, IPv6 Network Scanning Epson Scan 2 IPv4, IPv6 Event Manager...

  • Page 113: Security Protocol

    User's Guide Appendix Wireless Securities WEP (64/128bit), WPA2-PSK (AES) IEEE802.11n is only available for the HT20. Not supported for IEEE 802.11b. Simple AP mode is compatible with a Wi-Fi connection (infrastructure). Wi-Fi Direct supports WPA2-PSK (AES) only. Complies with WPA2 standards with support for WPA/WPA2 Personal. Security Protocol SSL/TLS HTTPS Server/Client...

  • Page 114: Environmental Specifications

    Power off: Approx. 0.3 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.

  • Page 115: Regulatory Information

    Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.

  • Page 116: Transporting And Storing The Printer

    User's Guide Appendix ❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities ❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage ❏ Government-issued revenue stamps, and securities issued according to legal procedure Exercise caution when copying the following items: ❏...
  • Page 117 User's Guide Appendix Important: ❏ When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes.
  • Page 118 User's Guide Appendix 5. Open the printer cover. Make sure you install the cap securely onto the ink tank. 6. Secure the ink tank with tape. 7. Prepare to pack the printer as shown below. 8. Place the printer in the plastic bag and fold it closed.

  • Page 119: Copyright

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 120: Where To Get Help

    Depending on the product, network settings may be stored in the product’s memory. Due to breakdown or repair of a product, settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering settings...
  • Page 121 Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
  • Page 122 Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
  • Page 123 World Wide Web http://www.epson.co.th Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Call Centre Phone: 66-2685-9899 Email: support@eth.epson.co.th Our Call Centre team can help you with the following over the phone: ❏ Sales enquiries and product information ❏...
  • Page 124 User's Guide Appendix ❏ Technical support Epson Service Center Province Company Name Address Phone E-mail DKI JAKARTA ESS JAKARTA Ruko Mall Mangga Dua No. 48 Jl. Arteri (+6221) 62301104 MANGGADUA Mangga Dua, Jakarta Utara - DKI JAKARTA jkt-admin@epson-indonesia.co.id NORTH ESC MEDAN Jl.
  • Page 125 To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...
  • Page 126 Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
  • Page 127 User's Guide Appendix ❏ Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line: +632-706-2609 Fax: +632-706-2663...

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