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Troubleshooting
If you are having difficulty operating the Disklavier, see if any of the symptoms listed below apply to your problem and follow the recommended remedy.
Monitor Speaker
Symptom
No sound is heard from the monitor speaker.
Playback
Symptom
The Disklavier cannot read a Song file.
Songs are played back at the wrong tempo.
Songs are not played back in the normal Song order.
Some notes drop out during playback.
The damper does not operate during playback.
Remedy
Make sure that the POWER switch on the monitor speaker is turned on.
Make sure that the monitor speaker is connected to the OUTPUT jacks on the control center unit with the supplied
speaker cord.
Make sure that the overall volume is adequately turned up.
Make sure that "Ensemble TG Volume" and "Audio Volume" are adequately turned up.
Remedy
Make sure that the name of the SMF Song has the extension of ".mid" and the Audio Song has ".wav" or ".mp3."
Check the number of the albums in one category. The maximum number of the readable albums in one category is 499.
Check the number of the Songs in an album. The maximum number of the readable Songs in an album is 999.
Check the number of the folder directory. The unit can recognize folders up to the third directory.
Check the tempo setting.
Make sure that the shuffle repeat mode is off.
When a Piano Song is played back at a low volume, complex note trills and faint pianissimo passages sometimes drop
out. If so, increase the Disklavier's volume level.
Make sure that the pedal part is not canceled.
If a song that uses heavy pedaling is played back continuously for a long time, this unit may overheat, and the
protection circuit may be activated, and pedal playback may stop. If pedal playback stops, stop playback of the Song
and allow the unit to rest and fully cool down.
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