Bend-Tech DRAGON A400 Maintenance & Troubleshooting page 4

Limited Warranty
Covering Bend-Tech Dragon
Bend-Tech, LLC provides a limited warranty on all new Dragon machines that are
manufactured directly or under license by Bend-Tech, LLC, and sold by Bend-Tech, LLC or its
approved distributors.
Warranty Coverage
Each Bend-Tech Dragon machine is warrantied by the manufacturer against defects in material
workmanship for 12-months. The warranty period commences the date the Dragon machine is
installed at the customer's facility.
Repair or Replacement Only
The Manufacturer's sole liability, and the Customer's exclusive remedy under this warranty
shall be limited to repairing or replacing the defective part. Repair or replacement of parts
is at the sole discretion of the manufacturer. The Customer is responsible for warranty parts
installation. Bend-Tech does not provide warranty service labor.
Limits
This warranty does not cover components subject to wear due to normal use of the machine
such as belts, lights, tooling etc. This warranty is void if Bend-Tech, LLC has determined any
failure is the result of mishandling, abuse, misuse, improper installation, improper storage,
improper maintenance or unauthorized modification of the machine. The warranty does not
cover damage due to natural disasters, fire, flood or other external factors.
Software
Dragon software is covered by a 2-year maintenance plan from the purchase date of the
Dragon A400 machine. After the 2-year maintenance plan is expired, the Customer can
purchase a maintenance plan. A maintenance plan will ensure the customer always has
the newest version of Dragon software. The maintenance plan is critical to keeping Dragon
software updated with the newest capabilities possible, and is critical to the servicing of the
machine. Bend-Tech, LLC will contact the Customer regarding updates to the maintenance
plan within 1-month of expiration. Contact Bend-Tech Support to ensure software is up to date:
support@bend-tech.com
iv Maintenance & Troubleshooting Bend-Tech Dragon A400