Problem
Scanner is not indicating multifeeds or
indicates repeated false multifeeds
A-61916 August 2019
Perform a Multifeed Calibration. From the scanner display ready screen,
press the
button to display the Settings menu.
• Press the Diagnostics option.
• Press the Multifeed Calibration option:
• The scanner will prompt you to place a sheet of paper in the input tray.
Use an A4 size 75-80 g/m2 or Letter size 20 lb. bond paper in the
portrait orientation.
• Press the Play button
• When a successful calibration has completed, the screen below will be
displayed.
• If the Multifeed Calibration is not successful, contact service.
Possible Solution
to start the Multifeed Calibration.
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