Problem With Remote Node Or Isp Connection; Problems With Internet Access; General Instructions - ZyXEL Communications ZyXEL Prestige 310 User Manual

14.4 Problem with Remote Node or ISP Connection

Problem
Cannot connect to
a remote node or
ISP

14.5 Problems with Internet Access

Problem
Cannot access the
Internet.

14.6 General Instructions

If you have other problems you can try the following options.
Check the Menu 24.1 System Maintenance – Status, Menu 24.2.1 - System Information and Menu
24.3 System Maintenance –Log and Trace in order to locate the problem.
Check the Troubleshooting section in the Support Notes.
Use Debug commands to diagnose problems. In general, ZyXEL recommends that you use these
commands with the direction of your customer support representative.
Troubleshooting
Table 14-4 Remote Node or ISP Connection
Check Menu 24.1 to verify the line status. If it indicates [down], then
refer to the section on the line problems.
In Menu 11.1, verify your login name and password for the remote
node.
Table 14-5
Connect your Cable/xDSL modem with the Prestige using
appropriate cable.
Check with the manufacturer of your Cable/xDSL modem about the
cable requirement because for some modems you may require
crossover cable and for others regular patch cable.
Verify your settings in Menu 3.2 and Menu 4.
Prestige 310 Broadband Sharing Gateway
Corrective Action
Internet Access
Corrective Action
14-3