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When you contact your customer support representative please have the following information ready:
Prestige Model and serial number.
n
Warranty Information.
n
Date you received your Prestige.
n
Brief description of the problem and the steps you took to solve it.
n
Method
e-mail – Support/Sales
LOCATION
support@zyxel.com.tw
support@europe.zyxel.
com
sales@zyxel.com.tw
Worldwide
webmaster@zygate.co
m.tw
support@zyxel.com
North America
sales@zyxel.com
support@zyxel.dk
Denmark
sales@zyxel.dk
Malaysia
support@zyxel.com.by
sales@zyxel.com.my
Norway
support@zyxel.no
sales@zyxel.no
Sweden
support@zyxel.se
sales@zyxel.se
Shanghai
support@zyxel.cn
sales@zyxel.cm
support@zyxel.de
Germany
sales@zyxel.de
Customer Support
Telephone/Fax
Web Site/FTP Site
+886-3-578-3942
www.zyxel.com
www.europe.zyxel.co
m
+886-3-578-2439
ftp.europe.zyxel.com
+886-3-480-8163
www.zygate.com.tw
+886-3-499-3173
ftp.zygate.com.tw
+1-714-632-0882
www.zyxel.com
800-255-4101
+1-714-632-0858
ftp.zyxel.com
+45-3955-0700
www.zyxel.dk
+45-3955-0707
ftp.zyxel.dk
+603-795-44-688
www.zyxel.com.my
+603-795-35-407
+47-22-80-6180
www.zyxel.no
+47-22-80-6181
+46(0)-31-744-3810
www.zyxel.se
+46(0)-31-744-3811
+86-21-58873264
+86-21-58873316
+49-2405-6909-0
www.zyxel.de
0180-5213247
Tech Support
hotline
0180-5099935
RMA/Repair hotline
+49-2405-6909-99
ftp.europe.zyxel.com
Prestige 964 Cable Router
Customer Support
ZyXEL Communications
Corp., 6 Innovation Road II,
Science-Based Industrial Park,
HsinChu, Taiwan.
ZyGATE Communications,
Inc., 2F, No.48, Lung-Chin
Road, Lung-Tan, Taoyuan,
Taiwan.
ZyXEL Communications, Inc.,
1650 Miraloma Avenue,
Placentia, CA 92870, U.S.A.
ZyXEL Communications A/S,
Columbusvej 5, 2860 Soeborg,
Denmark.
Lot B2-06, PJ Industrial Park,
Section 13, Jalan Kemajuan,
46200 Petaling Jaya Selangor
Darul Ehasn, Malaysia
ZyXEL Communications A/S
Nils Hansens vei 13. N-0667
Oslo, Norway
ZyXEL Communications A/S
Anders Carlssons Gata 7417 55
Goteborg Sweden
ZyXEL(Shanghai)office
23/F,B Majesty Building
No.138 Pudong Avenue
Pudong Area, Shanghai, China
ZyXEL Deutschland GmbH.,
Adenauerstr. 20/A4
D-52146 Wuerselen,
Germany.
Regular Mail
vii
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