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This chapter covers the potential problems you may run into and the possible remedies. After each
4.1
Problems with Cable Connection
PROBLEM
The PWR LED is off.
The SYS LED is off.
LAN (1~5) LED and USB
LED are OFF.
4.2
Problems with Internet Access
PROBLEM
Cannot access e-mail
or Internet Service.
Troubleshooting
problem description, some instructions are provided to help you to diagnose.
Table 4-1 Troubleshooting Cable Connection
Make sure that the Prestige's power adaptor is connected to the Prestige and plugged
in to an appropriate power source. Check that the power source is turned on.
If the error persists, you may have a hardware problem. In this case, you should
contact your cable operator.
Turn the Prestige's power off and then on again.
Check the LAN/USB LEDs on the front panel. One of these LEDs should be on. If
they are all off, check the Ethernet cables between your Prestige and hub/station or
the USB cable ace on your station.
Table 4-2 Troubleshooting Internet Access
Make sure that the coaxial cable is connected to the Prestige and the Internet.
Check with your service provider to see if your account has been activated.
Check if your computer's network configuration is correct. For a dynamic IP address
assignment, you have to activate your computer's DHCP client. And, you might need
to assign a DNS server address. Refer to cable operator's configuration information.
Check your TCP/IP parameters and verify that you have installed TCP/IP
properly. If the problem persists, call your cable service provider to verify that
their service is two-way and DOCSIS/EuroDOCSIS-compliant.
Troubleshooting
CORRECTIVE ACTION
CORRECTIVE ACTION
Prestige 964 Cable Router
Chapter 4
4-1
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