Problems With The Wan Interface; Problems With The Lan Interface; Problems Connecting To A Remote Node Or Isp; Table 11-2 Troubleshooting The Adsl Connection - ZyXEL Communications Prestige 641 User Manual

Prestige 641 ADSL Internet Access Router

11.2 Problems With the WAN Interface

Problem
Initialization of the PVC
connection failed.

11.3 Problems with the LAN Interface

Problem
Can't ping any station on the LAN

11.4 Problems Connecting to a Remote Node or ISP

Table 11-4 Troubleshooting a Connection to a Remote Node or ISP

Problem
Can't connect to a remote node or
ISP
11-2

Table 11-2 Troubleshooting the ADSL connection

Corrective Action
Ensure that the cable is connected properly from the ADSL port to the wall
jack. The ADSL LED on the front panel of the Prestige should be on. Check
that your VPI, VCI, type of encapsulation and type of multiplexing settings are
the sama as what you collected from your telephone company and ISP. Reboot
the Prestige. If you still have problems, you may need to verify these variables
with the telephone company and/or ISP.

Table 11-3 Troubleshooting the LAN Interface

Corrective Action
Check the Ethernet LEDs on the front panel. The LED should be
on for a port that has a station connected. If it is off, check the
cables between your Prestige and the station.
Verify that the IP address and the subnet mask are consistent
between the Prestige and the workstations.
Corrective Action
Check Menu 24.1 to verify the line status. If it indicates [down], then
refer to the section on the line problems.
In Menu 11.1, verify your login name and password for the remote
node.
Troubleshooting