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CARE & MAINTENANCE
CLEANING
1
Separate all parts.
2 Wash all containers in warm, soapy water
with a soft cloth.
3 Hand-Washing
Wash blade assemblies and Blade Discs
in warm, soapy water using a dishwashing
utensil with a handle or the provided
cleaning brush to avoid direct contact with
the blades. Exercise care when handling
when handling blade assemblies and Blade
Discs as the blades are sharp. Thoroughly
rinse and air-dry all parts.
Dishwasher
All attachments are dishwasher safe. It is
recommended that the lids, containers,
Blade Discs, and blade assemblies be placed
on the top rack of the dishwasher ONLY.
Ensure the when handling blade assemblies
and Blade Discs are removed from their
containers before placing in the dishwasher.
Exercise care when handling when handling
blade assemblies and Blade Discs.
Motor Base
Turn off the unit and unplug the motor base
before cleaning. Wipe motor base with a
clean, damp cloth.
Clean the touchscreen with a soft cloth,
such as microfiber, to prevent scratching. To
remove residue from the touchscreen, you
may use an all-purpose cleaner.
NEVER spray the base or touchscreen with
water or other liquids.
DO NOT use abrasive cloths/pads/brushes
to clean the base or touchscreen, as this
can dull or scratch the surface.
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SG +65 800 120 5111 | MY +60 1800 803 915
STORING
Wrap the power cord around the cord wrap
on the back of the motor base. Store the unit
upright and store all blade assemblies inside or
attached to their respective containers with their
lids locked into place.
DO NOT store blended or unblended
ingredients in the Single-Serve Cup with the Pro
Extractor Blades Assembly attached.
DO NOT stack items on top of the containers.
Store any remaining attachments alongside
the unit or in a cabinet where they will not be
damaged or create a hazard.
RESETTING THE MOTOR THERMOSTAT
This unit features a unique safety system
that prevents damage to the motor and drive
system should you inadvertently overload
it. If the unit is overloaded, the motor will be
temporarily disabled. Should this occur, follow
the reset procedure below.
1
Unplug the unit from the electrical outlet.
2 Allow the unit to cool for approximately
15 minutes.
3 Remove the container's lid and blade
assembly. Empty the container and ensure no
ingredients are jamming the blade assemblies.
4 Reset the unit in accordance with the
applicable instructions for the container
and blade type.
IMPORTANT: Ensure that maximum
capacities are not exceeded. This is the
most typical cause of appliance overload.
If your unit needs servicing, please call
Customer Service at SG +65 800 120
or5111 MY +60 1800 803 915
ORDERING REPLACEMENT PARTS
To order additional parts and
attachments, contact Customer Service at
SG +65 800 120 5111 MY +60 1800 803 915
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before troubleshooting�
Unit doesn't turn on�
• Make sure unit is plugged in.
• Display will read "- --" once connected to power.
• Place container on base and rotate it clockwise until it clicks into place. Press the Power symbol to turn
unit on, and the available programs will illuminate indicating the unit is ready for use. Available programs
will illuminate indicating the unit is ready for use.
Unit doesn't turn off�
• Remove container from base by rotating it counterclockwise and lifting it. Display should turn off. Unplug
the power cord from the outlet.
Lid/Pro Extractor Blades Assembly is hard to install on the cup�
• Set the cup on a level surface. Carefully place the lid or Pro Extractor Blades Assembly on the top of the
cup and align the threads so the lid/Pro Extractor Blades Assembly sits flat on the cup. Twist clockwise
until you have a tight seal.
Food is not evenly chopped�
• For best results when chopping, cut pieces down to even sizes and do not overfill the Precision
Processor
™
bowl.
Doesn't mix well; ingredients get stuck�
• Using the pre-set programs is the easiest way to achieve great results. The pulses and pauses allow the
ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck, adding some
liquid will usually help.
• When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add liquids or
yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won't stick to counter or tabletop�
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
WILL NOT
• Suction feet
stick on some surfaces such as wood, tile, and non-polished finishes.
•
DO NOT
attempt to use unit when the motor base is stuck to a surface that is not secure (cutting board,
platter, plates, etc.).
Unit is difficult to remove from counter for storage�
• Place your hands underneath both sides of the motor base and gently pull the unit up and toward you.
You get a blinking "- --" Message
• Smart Vessel Recognition can detect which container is on the motor base. You may be trying to use a
program that is not designed for the container you have installed. The programs will light up, indicating
which programs are available for each container.
You cannot create snow from solid ice�
• Do not use ice that has been sitting out or has started to melt. Use ice straight from the freezer.
• Start with a few pulses and then go to a continuous blending cycle.
You get semi-circular or shredded noodles�
• If the Collecting Bowl is overfilled, causing the Blade Disc to lift up after spiralizing, your ingredient may
have been too large. Make sure to trim and prepare your ingredients properly before spiralizing by
following the instructions in the Food Prep section in your Quick Start Guide or Inspiration Guide.
• For the most consistent results, be sure to center the ingredient onto the pin located in the center of the
Blade Disc. (Refer to page 27, step 2).
Ingredient is not fully processed and is spinning below the pusher�
• Remove remaining ingredient from Blade Disc pin and trim top and bottom so that both are flat. Make
sure you center ingredient on the Blade Disc pin and secure the food pusher firmly on top of the
ingredient. While maintaining pressure on food pusher, press the GO button to begin spiralizing.
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