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CARE & MAINTENANCE
CLEANING
Separate all parts. Wash container in warm, soapy water with a soft cloth.
Hand-Washing
Wash blade assembly in warm, soapy water using a dishwashing utensil with a handle to avoid direct
contact with the blades. Exercise care when handling blade assembly as the blades are loose and sharp.
Thoroughly rinse and air-dry all parts.
Dishwasher
All parts except the motor base are top-rack dishwasher safe and should NOT be cleaned with a heated
dry cycle. Ensure the blade assembly is removed from the container before placing in the dishwasher.
Exercise care when handling blade assembly.
Motor Base
Turn off the unit and unplug the motor base before cleaning. Wipe motor base with a clean, damp cloth.
DO NOT use abrasive cloths, pads, or brushes to clean the base.
STORING
Wrap the power cord around the cord wrap on the back of the motor base. Store the unit upright and
store the blade assembly inside or attached to the container with the lid locked in place.
DO NOT stack items on top of the container. Store any remaining attachments alongside the unit or in
a cabinet where they will not be damaged or create a hazard.
RESETTING THE MOTOR
This unit features a unique safety system that prevents damage to the motor and drive system should
you inadvertently overload it. If the unit is overloaded, the motor will be temporarily disabled. Should this
occur, follow the reset procedure below.
1
Unplug the unit from the electrical outlet.
2
Allow the unit to cool for approximately 15 minutes.
3
Remove the container's lid and blade assembly. Empty the container and ensure no ingredients are
jamming the blade assembly.
IMPORTANT: Ensure that maximum capacities are not exceeded. This is the most typical cause of
appliance overload.
If your unit needs servicing, please call Customer Service at 1-877-646-5288. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand when you call.
TROUBLESHOOTING GUIDE
WARNING:
To reduce the risk of shock and unintended operation, turn power off and unplug unit before
troubleshooting.
The LEDs on the control panel are flashing.
•
If the unit is plugged in and powered on, but there is no container installed, the LEDs on the control
panel will flash. Install a container and the available program buttons will illuminate, indicating the unit
is ready for use.
Unit doesn't mix well; ingredients get stuck.
•
Using the Auto-iQ® program is the easiest way to achieve great results. The pulses and pauses
allow the ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck,
adding some liquid will usually help.
Unit moves on counter while blending.
•
Make sure the surface and feet of the unit are clean and dry.
Unit doesn't create snow from solid ice.
•
DO NOT use ice that has been sitting out or has started to melt. Use ice straight from the freezer.
•
Start with a few pulses and then use a continuous blending cycle.
The pitcher lid handle will not fold down.
•
If lid is not attached to the pitcher, the handle will not fold down. For storage, place the lid on the
pitcher and press down on the handle until it clicks into place.
Unit is difficult to remove from counter for storage.
•
Place your hands underneath both sides of the motor base and gently pull the unit up and toward you.
Motor base won't stick to counter or tabletop.
•
Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
•
Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
•
DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure (cutting board,
platter, plate, etc.).
ninjakitchen.com
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options, including the possibility of upgrading to our VIP warranty service
options for select product categories. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
NJA_1_YR_IB_LMTD_WRNTY_US_ENG
ninjakitchen.com
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