Check The Current Firmware; Upgrade The Firmware; Technical Issues, Clues And Solutions - Axis P3715-PLVE User Manual

AXIS P3715-PLVE Network Camera
Troubleshooting
active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting
any existing integrations. For more detailed information about Axis product firmware strategy, go to axis.com/support/firmware.

Check the current firmware

Firmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem.
To check the current firmware:
1. Go to the product's webpage.
2. Click on the help menu
3. Click About.

Upgrade the firmware

Important
Preconfigured and customized settings are saved when the firmware is upgraded (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.
Important
Make sure the product remains connected to the power source throughout the upgrade process.
Note
When you upgrade the product with the latest firmware in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before upgrading the
firmware. To find the latest firmware and the release notes, go to axis.com/support/firmware.
1. Download the firmware file to your computer, available free of charge at axis.com/support/firmware.
2. Log in to the product as an administrator.
3. Go to Settings > System > Maintenance. Follow the instructions on the page. When the upgrade has finished, the
product restarts automatically.
AXIS Device Manager can be used for multiple upgrades. Find out more at axis.com/products/axis-device-manager.

Technical issues, clues and solutions

If you can't find what you're looking for here, try the troubleshooting section at axis.com/support.
Problems upgrading the firmware
Firmware upgrade failure
Problems after firmware
upgrade
.
If the firmware upgrade fails, the device reloads the previous firmware. The most common reason
is that the wrong firmware file has been uploaded. Check that the name of the firmware file
corresponds to your device and try again.
If you experience problems after a firmware upgrade, roll back to the previously installed version
from the Maintenance page.
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