Troubleshooting; Reset To Factory Default Settings; Remove Reflections In Image; Firmware Options - Axis P3715-PLVE User Manual

AXIS P3715-PLVE Network Camera

Troubleshooting

Troubleshooting
If you can't find what you're looking for here, try the troubleshooting section at axis.com/support.

Reset to factory default settings

Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.
To reset the product to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the control button while reconnecting power. See Product overview on page 25.
3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90.
5. Use the installation and management software tools to assign an IP address, set the password, and access the video stream.
The installation and management software tools are available from the support pages on axis.com/support.
6. Refocus the product.
It is also possible to reset parameters to factory default through the web interface. Go to Settings > System > Maintenance and
click Default.

Remove reflections in image

Depending on the camera surroundings, high intensity on one or several IR LEDs can cause reflections in the image. To mitigate this,
reduce the IR intensity of the LEDs.
1. Go to Settings > Image.
2. Turn on Allow illumination
3. Turn on Live view control.
4. Minimize the settings menu and click
5. Turn on IR light. Adjust the intensity of one IR LED at a time.
Note
If the IR LEDs continue to disturb the image, or if surrounding light affects the image, attach the weathershield even
if the camera is installed indoors.

Firmware options

Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the
active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with
periodic releases focused mainly on bug fixes and security updates.
Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system
offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest
in the live view control bar.
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