Telstra VVX 500 Manual

Telstra VVX 500/VVX 501 Call Centre Phone Guide
The changes between the VVX 500 and the
VVX 501 is a simple hardware refresh.
There are no changes to the user
functionality. This Phone Guide is based
on Firmware version 5.4.1. Follow the
instructions listed below to check your
Phone Firmware version.
TIPT Call Centre is currently on R19.0.46 &
R19.0.41. Currently Internet Explorer and
Firefox are the only supported browsers.
If you are required to initially configure you IP
phone you will be advised of the Username and
Password. This information only needs to be
entered once via the QSetup soft key.
Tap the QSetup soft key
Tap the Server User field
Enter the Server User credentials (obtain this
information from Telstra.
This number will be your phone number)
Telstra VVX 500/VVX 501 Call Centre Phone Guide | August 2016
Tap the Server Password field
Tap the Mode soft key and tap 123 (to select
numbers)
Enter the Server password (obtain this
information from Telstra)
Tap Save Config to Save the Config
You will now need to manually reboot the phone
Press the Home button
Tap Settings
Tap Basic, swipe your finger up the screen and
Tap Restart Phone
Tap the Yes soft key (to confirm)
Note 1: Restarting the phone may take a few
15 minutes
Note 2: If your phone has been preconfigured
the QSetup soft key will not be visible
Note 3: This is only required for phones that are
on DMS (Device Management System)
platform.
From the Home screen,
Tap Settings
Tap Status
Tap Platform
Tap Application
Tap Main
The Firmware Version will be listed on the
screen
Your phone has a touch-sensitive screen. To
access features or obtain information, tap the
menu items, soft keys (the keys along the
bottom of the touch screen) and field that
display on the touch screen
To access further screens, swipe the screen
(move your finger across the screen), either left
or right to display further screens.
Your VVX 500 Media phone supports a
USB camera
Polycom
Slot on the back of your
phone for Polycom USB
camera
To enter the Home View main menu, press
To return to the Line View, press
To select a menu item, tap the menu icon
To select a soft key, tap the soft key
To select an option in a list, tap the option
To scroll through menu items listed on more
than one screen, touch the screen and drag
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