Telstra VVX410 Manual

Telstra VVX410 Call Centre Phone Guide
If you are required to initially configure your IP
phone you will be advised of the Username and
Password. This information only needs to be
entered once via the QSetup soft key

Press the QSetup soft key

Select the Server User field

Enter the Server User credentials
(obtain this information from Telstra, it
will be your phone number)

Press the OK soft key

Scroll down and select the Server
Password field

Tap the Mode soft key and ensure 123
is selected (to select numbers)

Enter the Server password
This is a 16 digit number that will be
supplied by Telstra

Select Save Config to Save the Config

Your phone will automatically reboot
Telstra VVX 410 Call Centre Phone Guide | November 2015
Note 1: Restarting the phone may take a few
minutes
Note 2: If your phone has been preconfigured
the QSetup soft key will not be visible
Note 3: This is only required for phones that are
on DMS (Device Management System)
platform.
.
Use the Page Indicator icon
multiple pages to move through the pages
Alternatively, you can Swipe the screen to
display additional icons
New Call – Press New Call to display
Dialler

From the Dialler, you can enter a
number or URL and place a call

From the Dialler, you can access the
Directory, Recent Calls and Favorites
Messages – Press Messages to access
your Voicemail Messages
Directories – Directories allow you to
view all the contacts in your Local
Contact Directory

From your Directory, you can add and
search for contacts, as well as quickly
access the Dialler, Recent Calls and
Favorites
Forward - Allows you to enable/disable
your call forward always, no answer or
busy settings.
DND - Allows you to enable/disable Do
Not Disturb. Calls cannot be received
if there are
when enabled.
Settings – Press Settings to access
features and settings to customise your
phone
Applications – Tap Applications to view
custom applications configured by your
CGA
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