Troubleshooting; Unable To Connect To The Smartwatch; Unable To Synchronise Data; Unable To Receive Notifications - Kogan HYBRID+ User Manual

TROUBLESHOOTING

Unable to connect to the smartwatch


Check that the smartphone's GPS and Bluetooth are active.

Make sure that the smartwatch and the smartphone are not too far apart. The
connection must take place within 10 meters.

Check if the watch or phone are in airplane mode. In airplane mode, the watch
cannot be connected.

Make sure the watch is not connected to another account or smartphone.

Ensure that your phone's operating system is Android 5.0 or later, iOS 8.0 or later.

Make sure that a previous connection is not already active; in the case, dissociate
the previous connection and re-pair exclusively through the app.

Unable to synchronise data


Check that the smartphone's GPS and Bluetooth are active.

Make sure the smartwatch and the smartphone are not too far apart. The
connection must take place within 10 meters.

Check if the watch is in airplane mode. In airplane mode, the watch cannot be
connected.

Make sure the watch is connected to the smartwatch via the app.

Unable to receive notifications


Make sure that the notification permissions on the app are active.

Make sure the smartwatch and the smartphone are not too far apart. The
connection must take place within 10 meters.