Troubleshooting - Kogan KASMRWTCPKB User Manual

TROUBLESHOOTING

Please check the troubleshooting steps outlined below, and if you are still having any issues,
contact Kogan.com support.
Problem
The watch is not
turning on
The watch is not
charging
Screen display is
abnormal
Cannot connect to
computer
Image taken
is not clear
Not enough memory
/ storage space
•
Hold the home button for 3 seconds to turn off, then hold
the home button again to turn back on.
•
Next to the USB port, there is a small hole for resetting.
With adult supervision, insert the end of an unfolded paper
clip to press the internal button and manually perform a
hard reset. Remove the unfolded paper clip once complete,
then hold the home button for 2 seconds to power on.
•
If it still doesn't work, try to recharge the battery and try
again (refer to the battery recharging section for details).
•
Try to charge the watch with a different micro USB cable.
•
Check if the computer's USB port or adapter you are using
to charge the device (not supplied) is working with other
electronic devices.
•
If still not working, perform the hard reset method as
described above.
•
Hold the home button for 3 seconds to turn off, then wait
30 seconds. Hold the home button again to turn back on.
•
Check the connections on the Micro USB cable between
the watch and the computer. Ensure the cable is securely
connected at both ends.
•
Hold the home button for 3 seconds to turn off, then wait
30 seconds. Hold the home button again to turn back on.
•
Unplug from the computer and reconnect.
•
Make sure the lighting conditions of the shooting
environment are good.
• Check to see if the camera lens is clean. If you find some
dust or dirt on it, please try blowing on the lens, and gently
wiping the lens with a dry cloth.
•
If you have run out of memory, you will need to delete some
of your files. These may include photos, videos, voice
recordings, and music files. You can transfer these to your
computer before deleting from the watch.
• Alternatively, to delete all data, head to Settings >
Advanced > Storage Location and clear the memory.
Solution