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TROUBLESHOOTING
Here are some helpful tips to help you to diagnose and rectify some common sources of
trouble. If you still require help, or experience any problems whatsoever, do not hesitate to
contact help.kogan.com for further assistance.
Problems
Pump does not
operate
Pump does not
heat properly
Massage System
does not work
Pump adapters
One characteristic of PVC is
are not level with
that it changes shape, which
the spa adapters
is normal
Spa leakage
Water is not
clean
Something wrong with the
PRCD test failed
spa
Probable Causes
• Power failure
• Power circuits broken
• Temperature set too low
• Dirty Filter Cartridge
• The thermal cut-out cut
off
• spa is not covered
• Heating element failed or
fuse cut-out
• Air Pump is overheating
• The massage stops
automatically
• Air pump is broken
• Spa is torn or punctured
• Air valve is loose
• Insufficient filtering time
• Dirty Filter Cartridge
• Improper water
maintenance
Solutions
• Check power source
• Set to a higher temperature refer to
section pump operation
• Clean/replace the filter cartridge
refer to section filter cartridge
cleaning and replacement
• Unplug the pump and put the plug in
a dry, cool place. Only restart the
pump when the water temperature
reaches 35°C or lower
• Attach the cover
• Unplug the pump and wait two hours
until the pump has cooled. Insert the
plug and press the Massage System
Button
• Press the Massage System Button to
reactivate
Elevate the pump with wood or another
type of insulated material to bring the
pump's adapters level with the spa's
adapters
• Use provided repair patch
• Using soapy water, cover the air-valve
to check if air is leaking, if so, use the
provided wrench to fasten the air-
valve following these steps:
1.
Deflate the spa.
2.
With one hand, hold the backside
of the air valve from the inner side
of the spa wall and turn the
wrench clockwise.
• Increase filtration time
• Clean/replace the Filter Cartridge
(refer to Filter Cartridge Cleaning and
Replacement section)
• Refer to the chemical manufacturer's
instructions
Contact kogan.com for support.
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