Polycom 450 Quick Reference Manual page 2

Advanced Call Handling
Call Hold
1. To put a call on hold, press the
2. To retrieve the call, press the
Resume key
Call Transfer
1. Press the Transfer soft key
2. Transfer the call using one of these methods:
Blind Transfer
• To transfer the call before the other person answers, press the
Blind soft key in the LED
• Dial the number of the person you want to call. The call is
automatically connected to that person.
Note: if you are transferring to an extension, dial the
extension number, after pressing the Blind key.
Then press the Send or Transfer soft key.
Consultative Transfer
• Dial the number or extension of the person you want to call.
• Wait until the person has answered.
• Complete the transfer by pressing the Transfer key again.
Call Waiting
If a second call comes in while you are on the phone, you will hear
a tone and the phone LED screen will display the details of the
second caller. To answer the second call, select
3 Way Calling
1. When in a regular call, press the
2. Dial the person you want to join you call.
3. Once this person has answered press the
again to set up the three way call.
Using Do Not Disturb
Do Not Disturb enables you to send call straight to voice mail.
To enable or disable Do Not Disturb:
1. Press the MENU key, then select Features>Do Not Disturb.
When and symbols flash on the screen, Do Not
Disturb is enabled.
Voicemail (from your Polycom 450 handset)
When you have one or more unheard voice messages waiting,
your phone will display a flashing light in the upper right corner.
• To access voice mail: Press the
• Enter your unique PIN
• To listen to your voice messages: Press
• To listen to your other messages: Press
• To save a message: Press
• To delete a message: Press
• To transfer a voice message to another extension: Press 5,
then the extension number.
• To change your mailbox settings: Press
• To go back to previous menu: Press
• To finish: Press #
You may also access your voice mail visually
using ITS CommPortal online management tool.
If you have any additional questions not addressed on this guide,
call us at 772.597.3423, or visit: www.itsfiber.com
Hold key
Hold key again or press the
– this places the current call on hold.
Hold button.
Conference soft key.
Conference soft key
Messages button.
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ITS CommPortal
ITS CommPortal gives you a powerful and easy
to use Web interface to use access your voice mail
and phone settings.
Logging In:
1. Go to
https://myfeatures.itstelecom.net
2. Enter your 10-digit phone number
3. Enter your password.*
*Get password for first time log-in from your account manager.
You can change the password after that time.
Change Password
1. Go to Settings page
2. Enter your new password in
3. Re-enter your new password in the
Password box
4. Click Change Password
Dashboard Page
The dashboard displays new voice messages, recent
received and missed calls, contacts, and settings you
have applied to your phone.
Messages & Calls
• The Messages tab displays new and saved voice
messages. Play, delete, or market as heard/unheard.
• Missed Calls, Dialed Calls, and
you all your recent called activity.
Call Manager
• The Summary tab of Call Manager
description of what will happen to your incoming calls.
Configure Your Phone Keys
1. Select the Settings page in ITS CommPortal.
2. Select the Phones tab.
3. Click on the Configure Your Phone
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Call Forwarding (from your handset)
Your phone system supports different types of Call
Forwarding:
Immediate, Busy, and No Answer.
• To enable/disable call forwarding using the handset,
dial the access code for the type of call forwarding
you want to enable/diable followed by the number you
wish to forward calls to (see table below).
• The easiest way to use Call Forwarding is the
online management tool in the
ITS CommPortal
Call Manager Tab.
ITS CommPortal
Immediate Call Forwarding Activation
Immediate Call Forwarding Deactivation
Busy Call Forwarding Activation
Busy Call Forwarding Deactivation
No Answer Call Forwarding Activation
No Answer Call Forwarding Deactivation
Password box
Confirm
Received Calls show
provides a
link.
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