ATEN Altusen KN9000 User Manual
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ATEN Altusen KN9000 User Manual

Kvm on the net control unit
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  • Page 3 FCC Information This is a FCC Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take ad- equate measures. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules.

  • Page 5: Table Of Contents

    Table of Contents About this Manual How this manual is organized ..............Document conventions ................Special message conventions ..............Additional help ..................... Chapter 1 Introduction Features ......................Package contents ..................System requirements .................. Chapter 2 Hardware Setup Components ....................Hardware installation ................... Chapter 3 The Administrator Utility Installing the Administrator Tool ...............
  • Page 6 Chapter 4 The Windows Client Installing Windows client ................Uninstall ......................Getting started ....................The Connection screen ................Connecting to KN9000 ................Operating the KN9000 remote window ............. Keyboard operation ................Mouse synchronization ................ Video adjustment ................... Hot Keys setup utility ................. Chapter 5 The Java Client Installing the Java client ................
  • Page 7 Appendix A Specifications ................... Appendix B Stacking and Mounting ..............Appendix C Limited Warranty ..................

  • Page 8: About This Manual

    About this Manual Welcome to the KVM ON THE NET (KN9000) User Manual, which provides information for understanding and using ALTUSEN’s KN9000 control unit. How This Manual is Organized The overall organization of this manual is described in the following table: Chapter 1 Introduction provides an overview of the KN9000 control units features and functionality.

  • Page 9: Document Conventions

    Document Conventions This manual uses a variety of formats to identify different types of information, courier Indicates typed information such as syntax statements, on-screen computer text, path, file and drive directory. > Indicates separation between a menu and an option. Start >...

  • Page 10: Additional Help

    Additional Help ALTUSEN provides the following support options for addition help, advice and information: ALTUSEN Technical Support North America Technical As a registered ALTUSEN product owner, you are entitled to Phone Support free telephone technical support. To contact the ALTUSEN Technical support Center, call: 949-453-8885 International Technical Contact your local dealer or the ALTUSEN Technical...
  • Page 11 Please have the following information ready before contacting ALTUSEN technical support: • Product model number, serial number and date of purchase. • Your current computer configuration, including operating system, revision level, add-on boards and software. • Error messages displayed at the time the error occurred. •...

  • Page 13: Introduction

    1 1 1 1 1 Chapter Introduction The Altusen™ KN9000 is an IP implemented control unit that allows network administrators to access computers from any station connected to the network, whether it is LAN, WAN, or even the World Wide Web (see figure below).

  • Page 14: Features

    The Administrator and Client utility software provided with the KN9000 package makes the KN9000 easy to install, maintain, and operate. The Administrator Tool is used to configure the system; limit access from remote computers; manage users; and maintain the system with firmware and software module updates and other features.

  • Page 15: Package Contents

    • Windows GUI and Java based client software –(Java client works with all operating platforms). Package Contents The KN9000 package consists of the following items: • 1 KN9000 KVM On the Net Control Unit • 1 Custom KVM Cable Set •...
  • Page 16 For the computers to be accessed by the KN9000: • Set the screen resolution to 1024x768. • Mouse settings for various operating systems are as follows: - Windows XP – set the mouse speed to the middle position and disable Enhance Pointer Precision.

  • Page 17: Hardware Setup

    2 2 2 2 2 Chapter Hardware Setup This chapter provides you with information to setup and install the KN9000 hardware. Front Panel The front panel of the KN9000 contains four components as shown in the figure below. Each number in the figure corresponds to a number in the list that follows.
  • Page 18 3. Link LED A flashing LED indicates that a Client program is accessing the device. 4. Power LED The Power LED lights when the KN9000 is powered up and ready to operate. Rear Panel The rear panel of the KN9000 contains six features as shown in the figure below.
  • Page 19 4. RJ-45 Jack Plug the cable that connects the KN9000 to the network into the RJ-45 jack. You must use a Category 5 or higher grade cable which meets TIA/EIA 568B or 568A pin configuration. 5. Local Console Port The local administrator’s keyboard, monitor, and mouse plug into the local console port.
  • Page 20 Dip Switch Default Settings 1 - OFF 2 - ON 3 - OFF 4 - OFF. Dip Switch Description Switch 1 is used for firmware selection. Switch 1 is set to the ON position to load the factory default firmware. If you set this switch to the OFF position with no user firmware loaded, the boot program loads the factory firmware.

  • Page 21: Hardware Installation

    Hardware Installation Before you begin, turn off power to all devices with which you plan to connect. To prevent damage to your equipment due to static electric discharge, properly ground all devices on the installation. Consult your dealer for technical details if necessary. 1.
  • Page 22 3. Plug one end of the networking cable into the KN9000’s RJ-45 socket and connect the other end of the cable to the network. The network connection may be a hub, switch, or router. 4. Plug one end of the power cord into the KN9000’s power socket and the other end into an AC power source.
  • Page 23 5. Power up your server or KVM installation. 6. Power up the KN9000.

  • Page 25: Installing The Administrator Tool

    3 3 3 3 3 Chapter The Administrator Tool The Administrator Tool provides you with a set of tools used to configure your system, set access limitations from remote computers, manage users and maintain firmware/software system updates. Installing the Administrator Tool To install the Administrator Tool follow these steps: 1.The Administrator Tool is provided on CD-ROM.

  • Page 26: Uninstall

    2. Follow the on-screen instructions to complete the installation. Uninstall To uninstall the Administrator Tool software, follow these steps: 1.Close all applications. 2.Select Start > Settings > Control Panel > Add/Remove Programs. NOTE: Your system’s Control Panel may be located in a different location depending on your operating system.
  • Page 27 • From the command prompt, type the full path to program name and then press [Enter]. If you are running the program for the first time, the Serial Number window appears (as shown below). Type your assigned serial number in the appropriate fields (five characters per field) and then click OK.

  • Page 28: Logging In

    The KN9000 devices list displays KN9000 devices on the local LAN segment. To configure a KN9000 unit, complete one of the following options: - If the unit you want to configure appears in the KN9000 devices list, double- click the name. - If the unit you want to configure does not appear in the KN9000 devices list, enter the correct IP address and Port number in the KN9000 address and Port fields and then click Login.

  • Page 29: The Settings Window

    2. The Administrator Tool processes the login request and the following message window appears: 3. The first time you log in to KN9000, a message window appears (see figure below) alerting you to change your user name and password. Click OK to continue.

  • Page 30: General

    • User Management • Customization The following section provides you with a description of each function and corresponding configuration information. General The General page of the KN9000 Settings window (see figure below) provides you with KN9000 status information.

  • Page 31: Network

    The table below shows a description of each piece of General information: KN9000 Settings: General Information Item Description Device Name Manage multiple KN9000 installations by assigning each KN9000 a unique name. To assign a name for a particular KN9000. delete the current name and type in a new name with a maximum of 15 characters.
  • Page 32 • Access Ports: As a security measure, the Administrator can set the Port number that a user must specify while attempting to connect to a KN9000’s IP address. If an incorrect Port number is given, the KN9000 device cannot be found. A description of the Program and Java fields is provided in the table below:...
  • Page 33 Network: Access Ports Descriptions Access Port Field Description Name Indicates the port number that you must specify to connect from both the Program Administrator and Windows Client software programs. Valid entries are 1024 - 60,000 Indicates the port number used for Java Java Client connections.
  • Page 34 1. Select Obtain an IP address automatically in the IP Address pane and then click OK to begin the update process. 2. Once completed, a message window appears (see figure below) alerting you that Parameters have been set. 3. Click OK to display the Administrator Tool window. 4.
  • Page 35 To set the IP address manually: 1. From the Administrator Tool window, log in using the current IP address listed in the KN9000 devices list. 2. The KN9000 Settings window appears. Click the Network tab to display its settings. 3. Select Set IP address manually in the IP Address pane. 4.
  • Page 36 5. Do not click OK or press [Enter] Click the Customization tab to display its settings (see figure below). 6. Click the Reset on Exit checkbox to toggle on and then click OK. The following message window appears, alerting you that Parameters have been set:...

  • Page 37: Security

    7. Click OK to return to the Administrator Tool window. Notice the previous IP address continues to display in the KN9000 devices list. 8. Click Refresh to update the KN9000 devices list with the new IP address you specified (see figure below). Security You can use the Security page of the KN9000 Settings window (see figure below) to prevent unauthorized access to the KN9000.
  • Page 38 • User station filters: You can permit or deny access to the KN9000 for specific IP and MAC addresses attempting to access the system with KN9000 Client software. A maximum of 100 filters is allowed for User IPs and User MACs. Each filter manages which IP or MAC address is allowed or not allowed access to KN9000 as a client.
  • Page 39 manage the number of administrators that may access KN9000 and are based solely upon MAC addresses. Setting Up Filters This section provides examples of how to set up IP and MAC filters in the Security page of the KN9000 Settings window. To enable and add a User Station Filter: 1.
  • Page 40 3. Click OK when finished. You are returned to the Security page. 4. Highlight a filter list item and then click the include or exclude radio button located below either the IP or MAC filter list box If you select include, only addresses within the specified filter range are allowed access to the KN9000.
  • Page 41 To add an Admin Station Filter: 1. Click Add to the right of the Admin Station Filters list box. The MAC address window appears. NOTE: Admin Station filters are based solely on MAC addresses. 2. Enter a valid address in the MAC window (see figure below). 3.
  • Page 42 1. From the Security page, click OK. A message window appears (see figure below), alerting you that Parameters have been set. 2. Click OK to return to the Administrator Tool window. 3. Login again to view the filters you previously set up in the Security page of the KN9000 Setup window.

  • Page 43: User Management

    User Management The User Management page (see figure below) of the KN9000 Settings window provides you with the ability to manage user profiles. You can add, delete and edit users. NOTE: A maximum of 64 users may access a single KN9000. To add a user: 1.
  • Page 44 2. Enter valid user information in the appropriate fields. The following list describes the User Management options: • Username: a minimum 6-character string that identifies a user and appears in the User List of the User Management page. • Password: a minimum 8-character string allowing a user access to the system.
  • Page 45 3. Click OK when you have finished entering valid user information and setting permissions. In the example shown in the above figure, clicking OK provides Username maryjane with access as both administrator and client through both the Window and Java client software. 4.
  • Page 46 3. Click Yes. You return to the User Management page. The username is deleted from the User List. To modify a user: 1. Click one time on a user name in the User List of the User Management page. The user name appears highlighted. 2.

  • Page 47: Customization

    Customization The Customization page of the KN9000 Settings window allows an administrator to upgrade mainboard and I/O firmware as well as Java contents. In addition, an administrator can set the timeout and login failure parameters. The Customization page includes five panes (see figure below): Uploads, Time out control, Login failure, Reset on exit and Working mode.
  • Page 48 The following table shows a detailed description of the Customization page: KN9000 Settings: Customization Description Item Description Allow you to specify the file folder location Uploads and name of new firmware and Java program software. Allows more efficient and secure use of KN9000.

  • Page 49: Upload Firmware And Java Program

    Upload Firmware and Java Program The Uploads pane of the Customization page includes three fields: Mainboard F/W, I/O Module F/W and Java Program. These fields provide you with the ability to upload and update mainboard and I/O firmware and Java software. NOTE: Download new versions of the mainboard and I/O firmware and Java software at: http://www.altusen.com.
  • Page 50 2. Navigate to the file folder containing the firmware upgrades. 3. Select the file that matches the component you want to upgrade. For example, if you are upgrading Mainboard F/W, the matching file in this case includes KN9KMAIN in its name. 4.

  • Page 51: Timeout Control

    NOTE: Wait 30 – 60 seconds before login to the KN9000 Admin Tool after KN9000 reboot. To upload I/O firmware and Java Program, follow the above steps for each corresponding field that you want to upload. When you upload all three at the same time, each field displays the corresponding information as shown in the figure below.

  • Page 52: Login Failure

    Login Failure The Login failure pane is a security feature that prevents a user from making continuous attempts to access KN9000 with an incorrect username and password. The administrator controls unauthorized access by limiting both the number of erroneous entries attempted by a user and the number of minutes a user must wait to login again after exceeding the number of failed logins.

  • Page 53: The Windows Client

    4 4 4 4 4 Chapter The Windows Client The Windows based client software performs two types of operations: connecting to the KN9000 and remotely controlling the connected server (or servers via a KVM switch). Installing the Windows Client The KN9000 Windows Client software is provided on a CD-ROM. The following steps show you how to install the Window Client: 1.

  • Page 54: Uninstall

    2. The Windows Client installation window appears: 3. Follow the on-screen instructions to complete the installation. Uninstall To uninstall the Windows Client software, follow these steps: 1. Close all applications. 2. Select Start > Settings > Control Panel > Add/Remove Programs. NOTE: Your system’s Control Panel may be located in a different location depending on your operating system.

  • Page 55: Getting Started

    Getting Started To initiate the Windows Client main window follow these steps: 1. Open the file folder containing the application file and double-click the Windows client icon . If you are running the program for the first time, the Serial Number window appears (see figure below). 2.

  • Page 56: The Connection Screen

    The Connection Window After initiating the Windows Client, the Connection window appears as shown below:...
  • Page 57 The following table describes the features of the Connections Window: KN9000 Connections Window Feature Feature Description The menu bar includes three main options: File, Tools and Help. The corresponding Menu Bar options allow you to create, save and open user created work files; define Hotkey combinations;...

  • Page 58: Connecting To Kn9000

    Connecting to KN9000 To connect to a KN9000 unit: 1. Complete one of the following options: - If the KN9000 information appears in the KN9000 list pane, double-click the name. - If the KN9000 appears in the KN9000 IP pane, click the Connect button. - If no information appears, type a valid IP address and port number in the KN9000 IP pane and then click Connect.
  • Page 59 6. Notice the Switch to KN9000 View button activates once a connection is established. To take over console control of the unit connected to the KN9000, click the Switch to KN9000 View button. The remote computer displays on-screen as shown in the figure below...

  • Page 60: Operating The Kn9000 Remote Window

    Operating the KN9000 Remote Window Once a connection to the KN9000 is established, local keystroke and mouse input is captured and sent to the remote system. A window appears on the user’s monitor portraying an exact duplicate of the remote system’s video output display as captured by the KN9000.
  • Page 61 Hotkeys allow you to store keyboard sequences that perform a variety of keyboard, video and mouse actions. When a remote system’s output is displayed on your local screen, you can control the remote system with five Hotkeys. To view the default HotKey combinations, click the question mark icon on the OSD.
  • Page 62 The Actions column on the left lists the action performed by the Hotkey combinations in the corresponding Hotkeys column on the right. For example, if you are finished viewing the remote system display on your local screen, press [F2] [F3] [F4] in sequence to return your display to your local screen. The following table describes each available action: Hotkey Action Description Action...

  • Page 63: Mouse Synchronization

    Mouse Synchronization Mouse movements have no effect on your local system when you connect to a remote system. Mouse movements are captured and sent to the remote system. You may discover from time to time, that mouse movements are no longer in sync with the remote system’s mouse pointer.
  • Page 64 1. Press Hotkeys [F9] [F10] [F11] to initiate the Adjust Mouse action. The following alert message window appears: 2. Click Continue to dismiss the message. 3. Move the local mouse pointer exactly on top of the remote mouse pointer. 4. Click one time to synchronize the local and remote mouse pointers. If auto-synching doesn’t solve the problem, check the mouse speed and acceleration settings for the computer (or computers via KVM switch) connected to the KN9000.
  • Page 65 • Windows XP: Select Start > Control Panel > Mouse > Pointer Options. Set the mouse speed to the middle position and disable Enhance Pointer Precision (as shown below): • WinMe / Win95: Set the mouse speed to the middle position and disable mouse acceleration.

  • Page 66: Video Adjustment

    Video Adjustment You may need to adjust the location and picture quality of the remote screen displayed on your local monitor. To make video adjustments: 1. Press Hotkeys [F5] [F6] [F7] to initiate the Adjust Video action. The Video Options window displays (as shown below). 2.

  • Page 67: Hot Keys Setup Utility

    • Video Quality: Drag the slider bar to adjust the overall Video Quality. The larger the value, the clearer the picture and the more video data pass through the network. Depending on the network bandwidth, a high value may adversely affect response time. The KN9000 uses this setting as the criteria to control the video quality and refresh speed.
  • Page 68 1. Select Tools > Keyboard from the KN9000 Client window. The Hot Keys Setup window appears, as shown below. 2. Click one time to highlight the action you want to change in the Actions list. 3. Delete the corresponding information in the Keys field and then click Start. NOTE: To interrupt this process and return your keyboard to normal operation, click Stop at any time.

  • Page 69: The Java Client

    5 5 5 5 5 Chapter The Java Client The Java Client software makes the KN9000 accessible to all platforms. Unlike the Windows Client, any system running Sun’s Java 2 (or IBM’s Java 1.3) can connect to the KN9000. NOTE: Java 2 is available for free download from Sun’s Java website:http://java.sun. This chapter provides instructions for installing the Java Client software.
  • Page 70 1. Double-click the KN9000 Java Client icon. If you are running the program for the first time, the Serial Number window appears (see figure below). 2. Enter your assigned serial number (5 characters per field) and then click OK. If you do not know your serial number, contact your KN9000 administrator.
  • Page 71 4. Enter the IP address for the KN9000 unit in the Address Input window. Include the forward slash, followed by the name of the web page provided for the Java Client connection by the KN9000. For example: 192.168.10.95/altusen.html For security purposes, the name of the page that you connect to must be specified correctly as part of the IP address.

  • Page 72: Operating The Kn9000 Remote Window

    Once connected, the remote system displays on your local monitor as show in the figure below. Operating the KN9000 Remote Window Once a connection to the KN9000 is established, you can perform local keystroke and mouse operations on the remote system displayed on your local monitor, just as if it were your local system’s display.

  • Page 73: The User Panel

    The User Panel A User Panel (see figure below) located at the bottom of the remote screen is a Java applet that provides you with control over KN9000 operations. The User Panel includes five buttons used for various adjustments, three LED status indicators and a message area, as listed below.

  • Page 74: Video Adjustment

    Video Adjustment The Video Adjustment button allows you to adjust the placement and picture quality of the remote system. The Java Client Video Adjustment works in a similar fashion to the Windows Client Adjust Video feature. Click the Video Adjustment button to display the Video Settings window (see figure below).
  • Page 75 Key Pad provides you with the following four keyboard combinations: • Reset: provides the equivalent of pressing [Ctrl + Alt + Del] on the remote keyboard. Pressing Reset allows you to reboot the remote system. • Ctrl-Esc: provides the equivalent of pressing [Ctrl + Esc] on the remote keyboard.

  • Page 76: Mouse Synchronization

    Mouse Synchronization You may discover from time to time, that local mouse movements are no longer in sync with the remote system’s mouse pointer. Mouse Synchronization provides you with the ability to synchronize the local and remote mouse movement. The Java Client Mouse Synchronization works in a similar fashion to the Windows Client Mouse Synchronization feature.

  • Page 77: Exit

    Exit Click the Exit button to exit the Java Client program and return your system to local operation. Remote Keyboard LEDs The simulated LEDs display the Lock key status of the remote system’s keyboard. Click on each button to toggle the lock status of the remote keyboard.

  • Page 79: The Log Server

    6 6 6 6 6 Chapter The Log Server The Windows based KN9000 Log Server is an administrative utility that records all events that take place on selected KN9000 units. This chapter provides step-by-step instructions for installing the KN9000 Log Server. It also includes information about configuration requirements, such as how to add and select KN9000 units for logging purposes and managing activity logging.

  • Page 80: Uninstall

    The Log Server installation window (see figure below) appears. 2. Click Next to continue. Follow the on-screen instructions to complete the installation. Uninstall To uninstall the Log Server, follow these steps: 1. Close all applications. 2. Select Start > Settings > Control Panel > Add/Remove Programs. NOTE: Your system’s Control Panel may be located in a different location depending on your operating system.

  • Page 81: Getting Started

    Getting Started To access the KN9000 Log Server complete either of the following: Double-click the Log Server icon. From the command prompt, type full path to program and then press [Enter] The KN9000 Log Server window (see figure below) appears. The KN9000 Log Server window consists of three main parts: Menu Bar, KN9000 List panel and Event List panel.

  • Page 82: The Menu Bar

    The KN9000 log server is now set to send all computer related events to the log server you specified. The Menu Bar The Log Server window menu bar includes four main options: Configure, Event, Option and Help. NOTE: If the menu bar appears disabled, click anywhere in the KN9000 window to enable it.
  • Page 83 To add a KN9000 unit to the KN9000 list: 1. Select Configure > Add. The Add a KN9000 Server window (see figure below) appears. 2. Enter a valid IP address for the KN9000 unit you want to add to the list. NOTE: The Limit field determines the number of days the log server stores events.
  • Page 84 2. Select Configure > Edit. The Edit a KN9000 Server window displays (see figure below) with the selected KN9000 Server information. 4. Edit the current information in the appropriate fields and then click OK. You return to the KN9000 Log Server window. The edited information displays in the KN9000 list.
  • Page 85 For more information, each field in the above Configuration window is described in more detail in the table below: Configuration Window Description Field Description Allows you enter a valid IP address and Address / Port port number for KN9000 unit that you want to add or edit Allows you to enter additional descriptive Description...

  • Page 86: Events

    Events The Event menu includes two options: Search and Maintain. • The Search feature provides you with the ability to search for events containing particular words or word strings within the Log Server’s recorded events. • The Maintain feature allows you to perform manual maintenance within the database.
  • Page 87 2. To find all events with “sys” included within the description, enter “%sys%” in the Pattern field (as shown below) and then click Search. 3. All events containing the string “sys” display in the Result list as shown below.
  • Page 88 The Search Dialog window provides you with a variety of options to conduct event searches. The following table describes each option and its usage description: Search Dialog Window Description Field Description Provides you with three options to perform a search: conducts searches on all events in the database, refines a search based on Search Options events found in the previous search or...

  • Page 89: Options

    Using the Maintain Feature Typically, the log server deletes records once they pass the expiration date (determined by the Days of Limitations field when you added a KN9000 server). If you continually close the log server in the course of record deleting, a large number of old records may accumulate.

  • Page 90: The Kn9000 List

    The KN9000 List The KN9000 List pane in the KN9000 Log Server window (see figure below) displays a list of all KN9000 units selected for the Log Server to track.
  • Page 91 The KN9000 List pane includes six fields described in the table below: KN9000 List Description Field Description Recording Determines whether the Log Server records ticks for the KN9000. Check this box to toggle on: ticks record and the Recording indicator displays in the list. Check this box to remove the check and toggle off: ticks do not record and the Pause indicator displays in the list.

  • Page 92: The Event List

    The Event List The Event List panel in the KN9000 Log Server window (see figure below) displays tick information for the currently selected KN9000. NOTE: If no KN9000’s are selected but their Recording checkbox is checked, the Log Server records the tick information for that KN9000 and stores it in the database...
  • Page 93 A A A A A Appendix Specifications The following table provides specifications for the KN9000: Function Specifications Connectors Console Ports 1 x 6 pin mini-Din F- Keyboard 1 x 6 pin mini-Din F- Mouse 1 x HDB-15 F - Video CPU Pors 1 x 6 pin mini-Din F- Keyboard 1 x 6 pin mini-Din F- Mouse...
  • Page 95 B B B B B Appendix Stacking and Mounting Stacking: The KN9000 unit includes pre-attached stacking brackets in its configuration. Note the top and bottom half of each bracket. The top half has a convex surface and the bottom half has a concave surface. Line up the four bottom brackets of the top unit with the four top brackets of the bottom unit and then fit the top unit down onto the bottom unit.
  • Page 96 2. Screw the mounting brackets into the sides of the unit, as shown in the figure below 3. Slide the unit into the rack and secure it to the rack.
  • Page 97 c c c c c Appendix Limited Warranty Altusen warrants this product against defect in material or workmanship for a period of 1 year from the date of purchase. If this product proves to be defective, contact Altusen's support department for repair or replacement of your unit. Altusen will not issue a refund.

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