Tech Support Report - Dell SonicWALL GX250 Manual

1. Select Packet Trace from the Choose a diagnostic tool menu.
Note: Packet Trace requires an IP address. The SonicWALL DNS Name Lookup
tool may be used to find the IP address of a host.
2. Enter the IP address of the remote host in the Trace on IP address field, and
click Start. You must enter an IP address in the Trace on IP address field; do
not enter a host name, such as "www.yahoo.com".
3. Contact the remote host using an IP application such as Web, FTP, or Telnet.
4. Click Refresh and the packet trace information is displayed.
5. Click Stop to terminate the packet trace, and Reset to clear the results.

Tech Support Report

The Tech Support Report generates a detailed report of the SonicWALL
configuration and status, and saves it to the local hard disk. This file can then be E-
mailed to SonicWALL Technical Support to help assist with a problem.
Before E-mailing the Tech Support Report to the SonicWALL Technical Support
team, please complete
techsupport.sonicwall.com/swtech.html>. After the form is submitted, a unique case
number is returned. Include this case number in all correspondence, as it allows
SonicWALL tech support to provide you with better service.
a Tech Support
SonicWALL Internet Security Appliance Guide Page 79
Request Form at <http://