Customer Services And Warranty; Customer Service (Standard Services); Technical Assistance; Repair, Calibration And Upgrades - JDS Uniphase ValidatorPRO-NT, Cu User Manual

13 Customer Services and Warranty

This section provides a description of customer services
available through JDSU (including returns policies and
procedures) and warranty information.

13.1 Customer Service (Standard Services)

Customer Service accompanies the sale of every JDSU
product. Customer Service services include:
Technical Assistance (Business Hour)
Instrument Repair (Under Warranty Repair,
Calibration Services, and Upgrade Services)
Immediate Return Authorizations

13.2 Technical Assistance

Expert business hour technical support is included with your
product. Please reach the technical support organization in
your region:
North America:
866-228-3762 x 2300
Europe, the Middle East & Africa:
49-7121-86-1345
E-mail: nettechsupport@jdsu.com

13.3 Repair, Calibration and Upgrades

Our service centers provide repair, calibration, and upgrade
services for JDSU equipment. JDSU understands the impact
of equipment down time on operations and is staffed to
ensure a quick turnaround. Available services include the
following:
13.3.1

Repair

All equipment returned for service is tested to the same
rigorous standards as newly manufactured equipment. This
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