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TROUBLE SHOOTING
1. HALO NOT COMMUNICATING WITH HALO
SMART INTERFACE
If the below message shows on the Halo screen
then it is not communicating with the Halo Smart
Interface.
Sat, 17 Nov
Wireless connection to smart interface lost
Please check:
Battery level of Halo
Power indicator on your smart interface
Distance between Halo and smart
interface. If you have a Zigbee booster
ensure it has not been turned o
If issue persists call Ideal customer
Please follow the on screen recommendations,
additionally for further help you can also visit
www.idealboilers.com
Please note even without a signal between the
Halo and the Halo Smart Interface the heating will
continue to operate in Failsafe mode. In Failsafe
mode the schedule will still operate however the
output temperature of the boiler will be reduced.
You can also manually switch your boiler On
and Off by using Override button on the Smart
Interface. When the Override is pressed it will
disable failsafe mode and allow full manual
control of the boiler until the connection is
restored. When communication is restored both
Failsafe and Override modes are disabled.
CF01 Fault
9:33pm
support on 01482 498660
2. BOILER AND CONTROL FAULTS
If the fault icon appears in the home screen
it means there is a control or boiler fault.
Press the left hand key to view the fault and
recommendations.
Sat, 17 Nov
2
7
target temp
until 10:00pm
control
fault
3. LOST PAIRING BETWEEN HALO AND HALO
SMART INTERFACE
In the unlikely event that the Halo loses pairing
you will see the following screen.
Please check the smart
interface is in pairing
mode before proceeding
Press confirm when ready
To re-pair go to section E in the Halo Combi
installation instructions. You can also find a copy
of the installation guide at www.idealboilers.com
9:33pm
2
3
0
5
current room
temp
confirm
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