Troubleshooting - Datalogic Magellan 1500i Quick Reference Manual

Troubleshooting

If the scanner is not operating properly, the following checks
should be performed:
PROBLEM
Scanner does not
power on
No communication
with the host
The scanner will not
read bar codes at all, or
reads poorly
a. Reading of the various bar code symbologies can be independently enabled or
disabled in the scanner.
If the scanner still does not function properly, consult the Product Refer-
ence Guide (PRG) or contact your local supplier or Datalogic Customer
Support Services
Quick Reference Guide
Exchange the power supply with a known good
power supply and retest operation.
If an RS-232 cable is used on a scanner config-
ured for USB, powerup will not occur because
the scanner will be waiting for enumeration
from the host.
As a workaround, hold the scanner's button
down, then apply power. Release the button
when the green light comes on. The scanner
will power up with limited scanning, which will
allow you to scan programming labels to
reconfigure the scanner to the desired inter-
face.
Verify the interface cable is securely attached
to the host and the scanner. Consult your
technical support personnel or refer to your
host system manual to verify the proper inter-
face type, cable and connection port(s) for the
scanner.
Check that the bar codes are of sufficient qual-
ity to be recognized by the scanner. Wrinkled,
smudged, or torn labels can cause the scanner
to not read at all. Scan known-good labels of
an active symbology
read operation.
Make sure the window is clean.
SOLUTION
a
to check the scanner's
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