Troubleshooting - Verizon LTE Network Extender User Manual

The Power LED is off.
• Check that the power adapter is properly inserted into the 12V DC Power Port on the back of the LTE Network
Extender, and that it is securely connected to a working power outlet.
The LTE Network Extender has not acquired a GPS signal after one hour or more.
• Try to position your LTE Network Extender in a new location. An ideal location is as close to a window as
possible, in an open area with few surrounding obstructions. Elevating the extender on a cabinet or shelf etc.
may also help.
• Ensure that other devices are not interfering with your extender: your LTE Network Extender should be at least
10 feet away from any communications device or appliance that generates electromagnetic radiation such as
microwave ovens or Wi-Fi routers.
• Take out the internal GPS antenna as described in 2.2 GPS and place it close to a window.
• If using another/other LTE Network Extender(s), ensure that their GPS antennas are at least 150 mm apart.
• Ensure that the GPS antenna is connected properly. The GPS antenna must always be connected to the LTE
Network Extender for operation.
• If you cannot reposition the extender or the internal GPS antenna and acquire a signal, you may need to
separately purchase and install an external outdoor antenna.
Unable to make a call using the LTE Network Extender.
• Make sure the extender is powered on and operational.
• Ensure that your router is working properly and has an active Internet connection. Usually the Internet activity
LED on your router should display some activity to indicate this. Refer to the support documentation of your
router for more information.
• Make sure you are within coverage range of your LTE Network Extender (see 5.1 Capacity & Coverage).
• Check that Advanced Calling is turned on for your Verizon phone as shown in 2.4 Making a Call.
• Verify that your Verizon phone is connected to the LTE Network Extender by dialing #48.
LTE Network Extender Activation
Confirm that your LTE Network Extender was activated at the time of purchase. If not, call Verizon Wireless
Customer Service at (800) 922-0204 or call *611 from your Verizon Wireless mobile phone and select the option
for technical support. Before contacting Verizon Wireless Customer Service, please confirm:
• Your router is working properly and has an active Internet connection. Usually the Internet activity LED on your
router should display some activity to indicate this. Refer to the support documentation of your router for more
information.
• Your LTE Network Extender is receiving a GPS signal. You can check this by using the Display Button to view GPS
information on the LCD screen (see 2.1.1 LCD Display), and on the GPS page of the Web Admin UI (see 3.6.2.
GPS).
Verizon 4G LTE Network Extender User Guide
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4G LTE Network Extender