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System
System
System
Ethernet
GPS
GPS
GPS
OAM
OAM
Verizon 4G LTE Network Extender User Guide
Copyright © 2020
No service Error 20
The device is
The LTE Network Extender is overheating; please place this
overheating
device in a cool area where the temperature is between 32-122
Please check user
degrees Fahrenheit.
guide
No service Error 21
The LTE Network Extender is experiencing a catastrophic
Please check user
hardware failure with the antenna. Please call Customer Service
guide
(800-922-0204).
There is an abnormally low transmission signal from your LTE
No service Error 22
Network Extender affecting the functionality of the device. The
Please check user
device will try to reboot itself in a moment; please don't unplug
guide
your extender. If the issue continues after auto-reboot, please
call Customer Service (800-922-0204).
The Ethernet port on the LTE Network Extender is not
No service Error 23
operational, please check the Ethernet cable is properly
Please check user
connected at both ends, and that the switch, router or Internet
guide
gateway is turned on.
No GPS antenna is detected in the LTE Network Extender, please
GPS antenna Error 24
make sure a GPS antenna module is set up and connected to the
Please check user
device. If the issue persists, please call Customer Service (800-
guide
922-0204).
The LTE Network Extender has not been able to acquire a GPS
GPS antenna Error 25
signal for the past 24 hours. As a result, the device can no longer
Please check user
provide service. Please try to move your GPS antenna closer to
guide
the window. If the issue continues, you may need to acquire an
outdoor GPS antenna.
The LTE Network Extender has failed to acquire the minimally
GPS signal Error 26
required GPS signal, please try to move your GPS antenna closer
Please check user
to the window, refer to 2.1 Setup: Extender, 2.2 Setup: GPS & 5.
guide
Troubleshooting. If the issue persists, please call Customer
Service (800-922-0204).
The LTE Network Extender failed to establish IPSec tunnel to
No service Error 27
connect to SeGW, and the device can no longer provide service to
Please check user
your mobile devices. Please check the LAN/firewall settings or
guide
contact your network administrator, if the issue persists, please
call Customer Service (800-922-0204).
Out of service area
The LTE Network Extender is out of Verizon's service area; it
Error 28
could be that Verizon service is not available in your area. Please
Please check user
try restarting your device again. If the issue persists, please call
guide
Customer Service (800-922-0204).
4G LTE Network Extender
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