Troubleshooting Guide - Whirlpool WHES40 Installation And Operation Manual

Troubleshooting Guide
Need help troubleshooting? (?all 1-866-986-3223, Monday - Friday, 8 am to 9 pm, EST.
Tools Needed For Most Repairs: 5/16 Hex Driver, Phillips Screwdriver, Needle-nose Pliers
PROBLEM CAUSE SOLUTION
No Soft Water 1. No salt in the storage tank. a. Refill with salt.
b. Use Recharge feature.
No Soft Water Timer 1. Transformer unplugged at wail outlet, or power cable a. Check for loss of power and correct. Reset electronic controls
Display Blank disconnected from back of electronic board, transformer and use the Recharge feature.
defective.
2. Fuse blown, circuit breaker popped, or circuit switched off. a. Replace fuse, reset circuit breaker, or switch circuit on use the
(See page 20 "Power Outage Memory"). Recharge feature.
3. Electronic control board defective, a. Replace Electronic Control Board (PWA). *
No Soft Water Salt Level 1. Salt in storage tank bridged, a. Refer to "Breaking a Salt Bridge" section to break.
Not Dropping 2. Manual bypass valve(s) in bypass position, a. Move stem in single valve bypass to service.
No Soft Water, Salt 1. Dirty, plugged or damaged nozzle & venturL a. Take apart, clean and inspect nozzle and venturi, see
Storage Tank Full Of "Cleaning the Nozzle and Venturi" section.
Water 2. Valve drain hose plugged, a. Hose must not have any kinks, sharpbendsoranywaterflow
blockage, see "Valve Drain Requirements" section.
3. Low or high system water pressure (low pressure may disrupt a. If pressure is low, increase well pump output to a minimum 20
brine draw during recharge, high pressures may cause inner psi. Add a pressure reducing valve in the supply pipe to the
valve parts failure), softener, if daytime pressure is over 100 psi. Contact a licensed
plumber.
4. Brine valve float dirty or defective, a. Clean or replace Brine Valve Float assembly. *
5. Leak between valve and resin tank assembly, a. Replace o-rings between resin tank and valve. See water
softener components.
Water Hard Sometimes t. Time setting wrong, a. Check and change time setting.
2. Incorrect water hardness setting, a. Refer to "Set Water Hardness Number" section to set correctly.
3. Incorrect model code programmed, a. Refer to "Program The Water Softener" section to set correctly.
4. Hot water being used when softener is regenerating, a. Avoid using hot water while the softener is regenerating as the
water heater will fill with hard water.
5. Possible increase in water hardness, a. Testtherawwaterforhardnessandironandprogramthe
water softener accordingly, see "Set Water Hardness Number"
section to set.
6. Leaking faucet or toilet valve. Excessive water usage, a. A small leak will waste hundreds of gallons of water in a few
days. Fix all leaks and always fully close faucets.
Iron In Water t. Clear water iron in water supply, a. Test the raw water for hardness and iron and program the
water softener accordingly see "Set Water Hardness Number"
section to set.
2. Iron in soft water, a. Clean resin bed with Resin Bed Cleaner. Follow instructions on
package.
3. Bacterial or organic bound iron. a. Cannot be treated by water softener.
Motor Stalled Or Clicking t. Motor defective or inner valve defect causing high torque on a. Replace rotor/seal kit.*
motor, b. Replace motor & switch. See water softener components.
Error Code Et, E3, or E4 1. Wiring Harness or Connection to Position Switch. a. Replace wiring harness or connection to position switch. See
appears water softener components.
2. Switch, a. Replace switch. See water softener components,
3. Valve Defect Causing High Torque. a. Replace rotor/seal kit.*
4. Motor Inoperative a. Replace motor. *
Error Code E5 appears 1. Electronic Control. a. Replace Electronic Control Board (PWA), *
Assistance from customer service may be needed with the fl)llowing problems and solutions.
PROBLEM CAUSE SOLUTION
Water Running To The t. Inner valve defect causing leak. a. Replace seals and rotor,
Drain (While Unit Is In The
Soft Water Cycle)
Resin In Household 1. Crack in distributor or riser tube. a. RepIace distributor or risertube.
Plumbing, Resin Tank
Leaking
Salt Storage Tank Leaking 1. Crack in brine tank. a. Replace salt storage tank.
Instructions included.
Procedure fl)r removing error code from faceplate:
1. Unplug transfk_rmer from outlet.
2. Correct defect.
3. Plug in transfk_rmer.
4. Wait for 6 minutes. The error code will return if the defect was not corrected.
25