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Chapter 3. Troubleshooting
If you are having a problem, use the following information to help you
determine the cause of the problem and the action to take. Additional
troubleshooting and debugging procedures are available in the blade server
Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter
Documentation CD or the IBM BladeCenter T Documentation CD.
Make sure you are using the latest versions of device drivers, firmware, and
BIOS for your blade server and management module. If these items are
obsolete, the BladeCenter unit might not recognize the I/O expansion card and
might not turn it on. Go to the IBM Support Web site,
http://www.ibm.com/pc/support/ for the latest information about upgrading
the device drivers, firmware, and BIOS for BladeCenter components. The latest
instructions are in the documentation that come with the updates.
To determine whether your installation problem is caused by the hardware,
perform the following tasks:
v Verify that the I/O expansion card is installed correctly.
v Verify that all peripheral devices connected to the I/O modules are turned
on, operating properly, and are properly connected.
v Verify that the I/O modules used by the I/O expansion card are installed in
the correct I/O-module bays of the BladeCenter unit.
To determine whether your installation problem is caused by the software,
verify that the correct Ethernet device driver is installed. The Intel Gigabit
Ethernet Expansion Card uses new Ethernet device drivers that are compatible
with the integrated Ethernet controllers on the blade server system board. To
download or get information about the latest supported device drivers,
utilities, and documentation, go to http://www.ibm.com/pc/support/. Also
see the blade server Installation and User's Guide on the IBM BladeCenter
Documentation CD or the IBM BladeCenter T Documentation CD for additional
information.
To determine whether your installation problem is caused by the system
configuration, check the Ethernet configuration settings using the blade server
Configuration/Setup Utility program. See the blade server Installation and
User's Guide on the IBM BladeCenter Documentation CD or the IBM BladeCenter T
Documentation CD for additional information.
© Copyright IBM Corp. 2004
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