Warranty Claims; Missing Parts - Vuly Thunder Pro Manual

5.4. Warranty Claims

If a customer believes that a Vuly product is faulty or defective,
they must discontinue use and submit a Warranty Claim.
A customer must not attempt to use a product if any part is
faulty or defective, as it may be dangerous. Any damage
that the user causes as a result of using faulty or defective
products will lead to voiding of the warranty.
5.4.1. Making a Warranty Claim
To fulfil a Warranty Claim, the customer must contact their
local distributor and submit a request through their accepted
process.
United States and Canada (Escalade Sports):
817 Maxwell Ave
Evansville, IN 47711
T: 1-800-467-1421
E: customerservice@vulyplay.us
Submitting the Warranty Claim requires the customer to
provide:
• Details of their purchase – including date,
• Batch number,
• Clear photographic evidence of the manufacturing fault
or defect.
If the customer does not provide all details required by the
local distributor, their Warranty Claim will not be assessed.
details.
5.4.2. Refunds
In all instances of successful warranty claims, Vuly offers
replacements parts only. Vuly provides refunds only at their
discretion. Any refunds granted to the customer exclude
third-party fees, such as assembly services and credit card
surcharges.
5.4.3 Claiming on non-Vuly products
Products sold alongside Vuly that are not Vuly-branded
are subject to the warranties provided by the companies
that supply them. The customer must contact these external
companies to make a warranty claim; Vuly will not assess
claims made against non-Vuly products.
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6.0. Missing parts

If a customer believes that a Vuly product does not include
all necessary parts, they must immediately contact their
local distributor. A customer must not attempt to use a
product if any part is incomplete, as it may be dangerous.
Any damage that the user causes as a result of using
incomplete products will lead to voiding of the warranty.