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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance's complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before
calling
for assistance
. . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. lt could save you the cost of a service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
SOLUTION
The power cord is not plugged
Plug the power cord into a live circuit with
into a live circuit with proper
proper voltage. (See Installation Instruc-
voltage.
tions.)
Range is not properly con-
Contact an authorized WhirlpoolSM service
netted to gas supply.
technician to reconnect range to gas
supply. (See Installation Instructions.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker.
Controls are not set correctly.
Reset controls, if needed.
The flow of combustion an&or
Remove blockage to airflow to and around
ventilation air to the range is
range.
blocked.
The oven will not
operate
The electronic control has not
been set correctly.
A delayed start time has been
programmed.
Refer to pages 14-26 for setting the
electronic control.
Wait for the start time to be reached.
Burner fails to
light
Burner flames are
uneven
The power cord is not plugged
Plug the power cord into a live circuit with
into a live circuit with proper
proper voltage. (See Installation Instruc-
voltage.
tions.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker. In case of prolonged power
failure, manually light burners (see
paw 8).
Burner ports are clogged.
Clean with a straight pin (see page 34).
Burner ports are clogged.
Clean with a straight pin (see page 34). If
this fails, call an authorized WhirlpoolSM
service technician for service.
Burner flames lift
off ports, are
yellow, or are noisy
when turned off
Contact an authorized WhirlpoolSM service
technician to check air/gas mixture.
Burner makes
popping noise
when on
Burner is wet from washing.
Let dry.
continued on next page
37
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