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Removing the coin cell..............................36 Installing the coin cell..............................37 Solid state drive (SSD)............................... 38 SSD bracket..................................38 Removing the SSD bracket............................38 Installing the SSD bracket............................38 Speakers....................................39 Removing the speakers..............................39 Installing the speakers..............................40 System Fan...................................42 Removing the system fan.............................42 Installing the system fan...............................
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Removing the system board............................85 Installing the system board............................87 Palmrest....................................89 5 Diagnostics..........................91 Battery Status Lights................................91 ែែតា ថា មរល WiFi....................................91 Diagnostic LEDs...................................92 M-BIST....................................92 Self-Heal....................................93 Course Introduction...............................93 Self-Heal Instruction..............................93 Supported Latitude Models............................93 ការស្តា រ BIOS លែប្ ង ែ ិ ញ ..................................93 ការស្តា...
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Bonding Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a Field Service ESD kit. When connecting a bonding wire, always ensure that it is connected to bare metal and never to a painted or non- metal surface.
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Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage. Figure 3. Chassis "Bare Metal" Grounding (Unacceptable) • Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads. •...
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Figure 5. Anti-Static Mat The wrist strap and bonding wire can be either directly connected between your wrist and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as bonding.
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Figure 6. Wrist Strap Tester Insulator Elements It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are insulators and often highly charged. Table 2. Placement of Insulator Elements Unacceptable — DIMM lying on an insulator part (plastic Acceptable —...
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Figure 7. ESD Packaging Transporting Sensitive Components When transporting ESD-sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. ESD Protection Summary It is strongly suggested that all field service engineers use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products.
ការរិ ទ កុ ំ រ ្យ ូ ទ ័ រ ររស់ អ ្ន ក Turning off your computertablet tablet— Windows : To avoid losing data, save and close all open files and exit all open programs before you turn off your computer or ប្...
Customers may also report that after a motherboard replacement, the asset field is already populated in the system BIOS, and needs to be cleared or set. For older systems and all newer systems with the UEFI BIOS platform, customers can download the Dell Command Configure Toolkit (DCC) to customize the BIOS options or even change the ownership or asset tag from within Windows.
Memory Errors Memory errors on the system display the new 2 - Amber, 3 - White failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard, as in some portable systems.
Several different types of media or memory cards are available today. Below is a list of the different types of cards that work in the media card reader. SD Card Reader 1. Memory Stick 2. Secure Digital (SD) 3. Secure Digital High Capacity (SDHC) 4.
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• Support for additional arguments: medium_high and medium_low for configuring the fan speed using --fanspeed option. • Support for the following BIOS options: • --backcamera. • --fnlock • --fnlockmode • --gpsradio • --keyboardbacklightonacpower • --rearusb • --sideusb • --unmanagednic Platforms Supported These are the business clients platforms supported: •...
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Accessing Command | Configure From a Linux System Navigate to the /opt/Dell/toolkit/bin directory. Files And Folders of Command | Configure The following table displays the files and folders of Command | Configure on a Windows system. Table 7. Files And Folders configuration Files/Folders Description Command | Configure Command...
Command Line Interface This chapter provides a general overview of the Command Line Interface (CLI) utility. It explains how to run the commands and the syntax details of the command line options used to configure BIOS settings for the client systems. Running Command | Configure Commands You can run the Command | Configure commands in two ways: •...
Turning off your computertablet tablet— Windows : To avoid losing data, save and close all open files and exit all open programs before you turn off your computer or ប្ រ យ័ ត ្ន remove the side cover. 1. Click or tap 2.
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Major components of your system Major components of your system...
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1. Base Cover 2. Battery 3. Solid state drive 4. Touchpad 5. DC-in cable 6. System board 7. Speakers 8. Palmrest 9. Display assembly 10. I-O Daughterboard 11. WLAN Card 12. Memory Module 13. Coin Cell 14. System Fan 15. Heatsink NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased.
ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ microSD card Installing the microSD card Slide the microSD card into its slot until it clicks into place. Removing the microSD card 1. Press in on the microSD card to release it from the computer. 2.
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4. Use a plastic scribe [1] and pry the base cover along the edges [2] to separate the base cover from the computer. 5. Lift the base cover up and away from the computer. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
Installing the base cover 1. Align the base cover and place it on the computer. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
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2. Press down along the edges of the base cover until it clicks into place. 3. Tighten the 10 'M2.5xL8.0' captive screws to secure the base cover to the computer. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
4. Install the: microSD card 5. Follow the procedure in After working inside your computer. មា ូ ឌ ុ ល អង្គ ច ងចាំ Removing the memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover 3.
Installing the memory module 1. Insert the memory module at an acute angle into its connector on the system board [1]. 2. Gently push the memory module until the latches snap into place [2]. 3. Reconnect the battery cable to the connector on the system board. 4.
microSD card 5. Follow the procedure in After working inside your computer. កាត WLAN Removing the WLAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover 3. Disconnect the battery cable from the connector on the system board. 4.
5. Reconnect the battery cable to the connector on the system board. 6. Install the: base cover microSD card 7. Follow the procedure in After working inside your computer. Coin Cell Removing the coin cell 1. Follow the procedure in Before working inside your computer.
Installing the coin cell 1. Place the coin cell battery into the system [1]. 2. Connect the coin cell battery cable to its connector on the system board [2]. 3. Reconnect the battery cable to the connector on the system board. 4.
microSD card 5. Follow the procedure in After working inside your computer. Solid state drive (SSD) SSD bracket Removing the SSD bracket NOTE: This system has the option to fit two form factors (M.2 2242 and M.2 2230) SSD/eMMC cards. This is achieved by removing, inverting, and installing the extender to an alternate location as marked on the palmrest.
Figure 12. M.2 2230 SSD 3. Install the SSD. 4. Reconnect the battery cable to the connector on the system board. 5. Install the: base cover microSD card 6. Follow the procedure in After working inside your computer. Speakers Removing the speakers 1.
6. Remove the speakers along with the cable from the computer. Installing the speakers 1. Place the speakers into the slots on the computer. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
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2. Route the speaker cable through the routing channel along the bottom of the touchpad on the palmrest [1]. 3. Route and secure the speaker cable into the cable guide [2] and connect the cable to the connector on the system board [3]. 4.
System Fan Removing the system fan 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover 3. Disconnect the battery cable. 4. Unroute and pry out the WLAN antennae cable from the hook near the fan case [1]. 5.
Installing the system fan 1. Place the system fan on the palmrest [1]. 2. Install the two M2.0x3.0 screws [2] to secure the system fan to the palmrest. 3. Connect the fan cable to the system board [1]. 4. Route the WLAN antennae cable along the fan case onto its hook on the system board [2]. ការលោះលប្...
5. Reconnect the battery cable. 6. Install the: base cover microSD card 7. Follow the procedure in After working inside your computer. ថ្ម Removing the battery 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover 3.
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5. Remove the single M2.0x3.0 screw [1] and the battery retaining bracket [2]. NOTE: This procedure shows a 3-cell 42 WHr battery removal. The 4-cell 56 WHr battery is slightly bigger in size and attaches to the palmrest. 6. Remove the two M2.0x3.0 screws [3] and separate the battery support bracket [4] from the palmrest. 7.
8. Peel off the tape [1] and disconnect the battery cable from the battery [2]. Installing the battery 1. Install the battery cable on the battery [1] and secure it using a piece of tape [2]. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
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NOTE: This procedure illustrates a 3-cell 42 WHr battery, a 4-cell 56 WHr battery mounts is slightly bigger in size and attaches to different mount points on the palmrest. Insert the battery into the slot on the computer [1] and align the battery and the screw hole on the palmrest [2]. 3.
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5. Connect the battery cable to the system board [1] and secure it using a piece of tape [2]. 6. Route the battery cable along the memory module bracket and secure it using a piece of tape [3]. 7. Install the: base cover microSD card ការលោះលប្...
8. Follow the procedure in After working inside your computer. កា ដា រចុ ច (ឃី រ ត) Removing the keyboard 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery 3. Disconnect the keyboard cable from the system board [1]. 4.
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6. Gently remove the keyboard cable from underneath the keyboard. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
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NOTE: Unroute the keyboard cable from the touchpad bracket before proceeding. 7. Slide the keyboard towards the touchpad [1] and lift it up [2] to remove it from the computer. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
Installing the keyboard 1. Install the keyboard on the computer [1] and slide it into the retention tabs in the holes on the palmrest [2]. NOTE: Keyboard cable must be inserted parallel to the connector. NOTE: Remove the antiadhesive paper on the keyboard before inserting the cable. NOTE: After the cable is inserted, the operator must hold the cable with the left and press the actuator down by the right hand to avoid loosening the cable.
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2. Tuck in the keyboard cable and route it along the touchpad bracket. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
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3. Press the keyboard until it clicks in place. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
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4. Insert the keyboard cable in its connector on the system board. 5. Install the: battery ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
base cover microSD card 6. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery 3. Lift the actuator and disconnect the touchpad cable from the system board [1]. 4.
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6. Peel off the tape from the touchpad. 7. Remove the M2.0x3.0 screws (large head) [1] that secure the touchpad to the system and then lift the touchpad from the system [2]. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
8. Lift the actuator [1] and remove the touchpad FFC cable [2] from the module. Installing the touchpad 1. Install the touchpad FFC cable into its slot on the touchpad module [1] and close the actuator [2] to secure it. ការលោះលប្...
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2. Place the touchpad into the slots on the computer [1] and tighten the three M2.0x3.0 screws [2] to secure the touchpad to the system. 3. Secure the touchpad using a piece of tape. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
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4. Affix the bottom bracket [1] that secures the touchpad to the computer. 5. Install the three M2.0x3.0 screws [2] securing the touchpad to the system. 6. Affix the tapes [1,2,3] on the touchpad and connect the touchpad cable [4] to the connector on the system board. ការលោះលប្...
7. Install the: battery base cover microSD card 8. Follow the procedure in After working inside your computer. I/O Daughterboard Removing the I-O daughterboard NOTE: The power button is located on this PCB. Follow the procedure in Before working inside your computer.
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4. Open the actuator [1] and remove the FFC cable from the I/O board [2]. 5. Remove the two M2.0x3.0 (One standard, 1 large head) screws that secure the I/O daughterboard to the palmrest [1] . 6. Lift and remove the I/O daughterboard from the computer [2]. ការលោះលប្...
Installing the I/O daughterboard 1. Install the FFC cable in the I/O board [1] and close the actuator [2]. 2. Place the I/O daughterboard in its place on the computer [1] and tighten the two M2.0x3.0 screws to secure the I/O daughterboard to the system board [2].
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3. Connect the I/O daughterboard FFC cable to the system board. 4. Install the: battery base cover microSD card 5. Follow the procedure in After working inside your computer. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
Dc-in cable Removing the DC-in cable 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery 3. Disconnect the DC-in cable from its connector on the system board [1]. 4. Remove the one M2.0x4.0 and one M2.0x2.0 screws securing the DC-in port to the palmrest and the system board [2]. 5.
5. Install the: battery base cover microSD card 6. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery NOTE: Follow the diagonal order to loosen the screws.
Installing the heat sink 1. Insert the heat sink into the slot on the computer [1]. 2. Tightened the four M2.5x2.5 screws [2] to secure the heatsink to the computer. NOTE: Follow the diagonal pattern to tighten the screws, similar to the pattern followed to loosen the screws in "Removing heatsink".
battery base cover microSD card 4. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly NOTE: This process is for both touch and non-touch LCDs. 1. Follow the procedure in Before working inside your computer.
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7. Open the lid slightly. 8. Separate the hinges from the palmrest and separate the display assembly from the computer. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
Installing the display assembly 1. Install the display assembly aligning the hinge caps on the palmrest. 2. Align the hinges to the screw holes on the system board [1] and tighten the five M2.5x5.0 screws [2] to secure the display assembly to the computer.
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3. Route the antennae cable along the edges of the fan case [1] and stick a piece of tape [2] to secure it to the system board. 4. Connect the EDP cable [3], place the EDP bracket on the connector [4] , and secure it to system board using the single screw [5]. 5.
microSD card 6. Follow the procedure in After working inside your computer. Display bezel Removing the display bezel 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery WLAN card DC-in cable display assembly 3.
5. Lift and remove the display bezel from the display assembly. Installing the display bezel 1. Place the bezel on the LCD back cover preassembled with the LCD panel. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
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2. Press along the edges of the LCD to clip the LCD back cover to the bezel. 3. Install the two M2.0x4.0 screws [1] to secure the display bezel to the back cover and affix the screw protector caps [2]. ការលោះលប្...
4. Install the: display assembly DC-in cable WLAN card battery base cover microSD card 5. Follow the procedure in After working inside your computer. Camera microphone module Removing the camera-microphone module 1. Follow the procedure in Before working inside your computer.
5. Follow the procedure in After working inside your computer. Installing the camera-microphone module 1. Align and place the camera-microphone module on the LCD back cover assembly [1]. 2. Connect the EDP cable to the camera-microphone module [2]. 3. Install the: display bezel display assembly DC-in cable...
WLAN card battery base cover microSD card 4. Follow the procedure in After working inside your computer. LCD panel Removing the LCD panel 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery WLAN card DC-in cable...
Installing the LCD panel 1. Connect the eDP cable to the system board [1] while holding the cable and close the actuator on the connector [2]. 2. Stick the tape on the connector [3] securing the eDP cable to the LCD panel and flip over the LCD panel to rest on the LCD back cover [4].
4. Install the: display bezel display assembly DC-in cable WLAN card battery base cover microSD card 5. Follow the procedure in After working inside your computer. Display hinges Removing the display hinges 1. Follow the procedure in Before working inside your computer.
Installing the display hinges 1. Angle the hinges and install the hinges on the LCD back cover [1]. 2. Install the six M2.5x3.5 screws to secure the hinges to the LCD back cover [2]. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
3. Install the: LCD panel display bezel display assembly DC-in cable WLAN card battery base cover microSD card 4. Follow the procedure in After working inside your computer. eDP cable Removing the eDP cable 1. Follow the procedure in Before working inside your computer.
3. Peel off the tape securing the eDP cable to the back cover [1] and remove the metal foil [2]. 4. Un-route the eDP cable tucked along the back cover and remove the eDP cable from the computer. Installing the eDP cable 1.
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2. Stick the tape securing the eDP cable to the back cover [1] and install the metal foil to secure the eDP cable to the LCD back cover [2]. 3. Install the: Display hinges LCD panel display bezel display assembly DC-in cable WLAN card ការលោះលប្...
battery base cover microSD card 4. Follow the procedure in After working inside your computer. Display back cover NOTE: After disassembling the hinges, you are left with the display back cover which is one complete unit along with antennae cables. Follow the procedure in Before working inside your computer.
base cover microSD card 5. Follow the procedure in After working inside your computer. System board Removing the system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: microSD card base cover battery WLAN card memory module heat sink DC-in...
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6. Remove the single M2.0x4.0 screw and two M2.0x2.0 (Large Head) screws [1] and lift the system board slightly [2]. 7. Incline the system board and remove the system board from the computer. ការលោះលប្ រ ងង និ ង ែំ ល ែប្ ង លប្ រ ងងលែប្ ង ែ ិ ញ...
Installing the system board 1. Incline the system board slightly and install it on the computer. 2. Press down the system board [1] to install the single M2xL4 screw and two M2xL2 (large head) screws [2] to secure it to the palmrest.
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3. Connect the EDP cable to the connector on the system board [1]. 4. Align and place the EDP bracket on the connector [2] and tighten the single screw [3] to secure the system board to the computer. 5. Connect the following cables and connectors: Keyboard cable connector [1] Touchpad cable connector [2] Speaker cable connector [3]...
Coin cell connector [5] 6. Install the: DC-in cable heat sink memory module WLAN card battery base cover microSD card 7. Follow the procedure in After working inside your computer. Palmrest NOTE: After disassembling the system board you are left with the palmrest which is one complete unit. Follow the procedure in Before working inside your computer.
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DC-in system board 3. Install the palmrest. 4. Install the: system board DC-in cable heat sink memory module display assembly touchpad keyboard i-o daughterboard speakers WLAN card coin cell battery base cover microSD card 5. Follow the procedure in After working inside your computer.
Diagnostics This chapter details the built in troubleshooting features to diagnose the Dell systems. It also lists the invoking instructions along with related information for each diagnostics method. Topics: • Battery Status Lights • ែែតា ថា មរល WiFi • Diagnostic LEDs •...
Diagnostic LEDs Instead of beep codes, errors are indicated via the bicolor Battery Charge/Status LED. A specific blink pattern is followed by flashing a pattern of flashes in amber, followed by white. The pattern then repeats. The diagnostic pattern will consist of a two-digit number being represented by a first group of LED blinks (1 through 9) in amber, followed by a 1.5 second pause with the LED off, and then a second group of LED blinks (1 through 9) in white.
Self-Heal Course Introduction Self-Heal is an option that helps recover a Dell Latitude system from a No Post, No Power, No Video situation. Self-Heal Instruction 1. Remove the primary battery and the AC adapter. 2. Disconnect the CMOS battery. 3. Release the flea power. Press and hold the power button down for 10 seconds or leave the system idle for 45 seconds. 4.
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• Press and Hold Function (Fn) key on the keyboard and press the Power button to power on the system. ePSA User Interface This section contains information on ePSA 3.0’s Basic and Advanced Screen. ePSA opens the basic screen on start. You can switch to the advanced screen using the arrow icon at the bottom of the screen. The advanced screen shows detected devices on the left column.
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To run the test on specific device or run a specific test 1. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test. 2. Select the device from the left pane and click Run Tests or use Advanced Option to include or exclude any test. ePSA Error Messages When the Dell ePSA Diagnostic detects an error while running, it will pause the test and the following window is displayed: Diagnostics...
• By responding Yes, the diagnostic will continue testing the next device and the error details will be available in the summary report. • By responding No, the diagnostic will stop testing the remaining untested device. • By responding Retry, the diagnostic will ignore the error and rerun the last test. Capture the error code with Validation code or Scan QR code and Contact Dell.
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2. Navigate to Online ePSA Validation Tool. 3. Enter error code, validation code, and service tag. Part serial number is optional. NOTE: For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142 instead of 2000–0142.) 4.
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Valid Error Code Example After entering the correct information, the online tools will direct the user to the above screen which contains information on : • Confirmation of the error code and result outcome • Suggested Part Replacement Diagnostics...
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• If customer is still covered under Dell Warranty • Case reference number if there is an open case under the service tag Invalid Error Code Example QR APP Validation Tool Besides using the online tool, customers can also validate the error code by scanning the QR code with a QR APP a smartphone. 1.
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3. The QR code scanner application will scan the code and automatically generate a link. Click the link to proceed. Diagnostics...
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The link generated will take the customer to the Dell Support website which contains information on: • Confirmation of the error code and result outcome • Suggested Part Replacement • If customer is still covered under Dell Warranty • Case reference number if there is an open case under the service tag Diagnostics...
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