Dell EMC Inspiron 3493 Service Manual
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Dell EMC Inspiron 3493 Service Manual

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Inspiron 3493

Service Manual

Regulatory Model: P89G
Regulatory Type: P89G007

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Summary of Contents for Dell EMC Inspiron 3493

  • Page 1: Service Manual

    Inspiron 3493 Service Manual Regulatory Model: P89G Regulatory Type: P89G007...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents 1 Working inside your computer....................... 5 Safety instructions................................5 Before working inside your computer..........................5 Before you begin ................................5 Electrostatic discharge—ESD protection.......................... 6 ESD field service kit ................................6 Transporting sensitive components............................ 7 After working inside your computer............................ 7 2 Removing and installing components..................... 8 Recommended tools................................8 Screw list....................................
  • Page 4 Wireless and Bluetooth drivers............................75 4 System setup..........................76 System setup..................................76 Entering BIOS setup program............................76 Navigation keys..................................76 Boot Sequence..................................76 System setup options................................77 Clearing CMOS settings..............................81 Clearing BIOS (System Setup) and System passwords....................82 5 Troubleshooting......................... 83 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................83 Running the ePSA diagnostics.............................83 System diagnostic lights..............................

  • Page 5: Working Inside Your Computer

    Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. NOTE: Before working inside your computer, read the safety information that shipped with your computer.

  • Page 6: Electrostatic Discharge-Esd Protection

    Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent problems or a shortened product life span.

  • Page 7: Transporting Sensitive Components

    Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any hardware components • ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are preferred.

  • Page 8: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #1 • Flat-head screwdriver • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 9: Disassembly And Reassembly

    Component Secured to Screw type Quantity Screw image Power-button Palm-rest and keyboard M2x3 assembly Power button with Palm-rest and keyboard M2x3 fingerprint reader assembly (optional) Solid-state drive System board M2x3 System board Palm-rest and keyboard M2x2 assembly Touchpad Palm-rest and keyboard M2x2 assembly Touchpad (Support...
  • Page 10 3. Pry the base cover from the top-right corner of the palm-rest and keyboard assembly. 4. Lift the base cover off the palm-rest and keyboard assembly from the right side of the base cover. NOTE: The following steps are applicable only if you want to further remove any other component from your computer.

  • Page 11: Replacing The Base Cover

    6. Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Replacing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 12 2. Align and place the base cover on the palm-rest and keyboard assembly. 3. Snap the base cover into place. Removing and installing components...
  • Page 13 4. Replace the six screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly. 5. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly. Removing and installing components...

  • Page 14: Battery

    Battery Removing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 15: Replacing The Battery

    • If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance.

  • Page 16: Memory Modules

    Post-requisites Replace the base cover. Memory modules Removing the memory modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 17: Replacing The Memory Modules

    2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops 3. Remove the memory module from the memory-module slot. Replacing the memory modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

  • Page 18: Wireless Card

    3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Post-requisites Replace the base cover. Wireless card Removing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 19 2. Remove the screw (M2x3) that secures the wireless-card bracket to the system board. 3. Slide and remove the wireless-card bracket from the wireless card. 4. Disconnect the antenna cables from the wireless card. 5. Slide and remove the wireless card from the wireless-card slot. Removing and installing components...

  • Page 20: Replacing The Wireless Card

    Replacing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 21: Coin-Cell Battery

    Post-requisites Replace the base cover. Coin-cell battery Removing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 22 Replacing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 23: Fan

    Post-requisites Replace the base cover. Removing the fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 24: Replacing The Fan

    Replacing the fan NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 25: Heat Sink

    Post-requisites Replace the base cover. Heat sink Removing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 26: Replacing The Heat Sink

    Procedure 1. In the reverse sequential order (4>3>2>1), loosen the four captive screws that secure the heat sink to the system board. 2. Remove the three (M2x3) screws that secure the heat sink to the system board. NOTE: The number of screws may vary depending on the configuration ordered. 3.

  • Page 27: Solid-State Drive/Intel Optane

    Post-requisites Replace the base cover. Solid-state drive/Intel Optane Removing the solid-state drive/Intel Optane You need to disable the Intel Optane device before removing it from your computer. For more information about disabling the Intel Optane device, see Disabling Intel Optane memory.
  • Page 28 5. Turn the solid-state drive shield over. 6. Remove the screw (M2x2) that secures the solid-state drive to the solid-state drive shield. 7. Lift the solid-state drive off the solid-state drive shield. Procedure to remove the M.2 2280 solid-state drive 1.
  • Page 29 4. Slide and remove the solid-state drive/Intel Optane from the solid-state drive/Intel Optane slot. Replacing the solid-state drive/Intel Optane Enable the Intel Optane device after you replace it. For more information about enabling the Intel Optane device, see Enabling Intel Optane memory.
  • Page 30 3. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 4. Slide the solid-state drive into the solid-state drive slot. 5. Insert the tab of the solid-state drive shield into the slot on the palm-rest and keyboard assembly. 6.

  • Page 31: Hard Drive

    4. Replace the screw (M2x3) that secures the solid-state drive/Intel Optane to the palm-rest and keyboard assembly. 5. Tighten the captive screw that secures the solid-state drive shield/Intel Optane shield and solid-state drive/Intel Optane to the palm rest and keyboard assembly. NOTE: The solid-state drive shield/Intel Optane shield is only available for computers that are shipped with PCIe or NVMe solid-state drive/Intel Optane.
  • Page 32 4. Disconnect the interposer from the hard-drive assembly. 5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 6. Lift the hard-drive bracket off the hard drive. Removing and installing components...

  • Page 33: Replacing The Hard Drive

    Replacing the hard drive Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel Optane. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 34 4. Align the screw holes on the hard-drive assembly with the screw holes on the palm rest and keyboard assembly. 5. Replace the four screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly. 6. Connect the hard-drive cable to the system board and close the latch to secure the cable. Post-requisites 1.

  • Page 35: Touchpad

    Touchpad Removing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 36: Replacing The Touchpad

    Replacing the touchpad NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 37 3. Place the touchpad bracket into the slot on the palm rest and keyboard assembly. 4. Replace the two screws (M2x2) that secure the touchpad bracket to the palm rest and keyboard assembly. 5. Adhere the tape that secures the touchpad to the palm rest and keyboard assembly. 6.

  • Page 38: Speakers

    Post-requisites 1. Replace the battery. 2. Replace the base cover. Speakers Removing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 39: Replacing The Speakers

    Replacing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 40: I/O Board

    Post-requisites 1. Replace the solid-state drive/Intel Optane. 2. Replace the base cover. I/O board Removing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 41 5. Lift the I/O board, along with the cable, off the palm-rest and keyboard assembly. Replacing the I/O board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

  • Page 42: Display Assembly

    Post-requisites 1. Replace the speakers. 2. Replace the solid-state drive/Intel Optane. 3. Replace the base cover. Display assembly Removing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 43 5. Lift the palm-rest and keyboard assembly at an angle. Removing and installing components...
  • Page 44 6. Slide and remove the palm-rest and keyboard assembly off the display assembly. 7. After performing all the above steps, you are left with display assembly. Removing and installing components...

  • Page 45: Replacing The Display Assembly

    Replacing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 46 3. Replace the four screws (M2.5x4) that secure the display hinges to the system board and I/O board. 4. Route the display cable through the routing guides on the palm-rest and keyboard assembly. 5. Connect the display cable to the system board. 6.

  • Page 47: Power-Button Board

    Post-requisites 1. Replace the fan. 2. Replace the wireless card. 3. Replace the base cover. Power-button board Removing the power-button board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 48 Procedure 1. Open the latch and disconnect the power-button board cable from the system board. 2. Remove the two screws (M2x3) that secure the power-button board to the palm rest and keyboard assembly. 3. Lift the power-button board, along with the cable, off the palm rest and keyboard assembly. Replacing the power-button board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow...

  • Page 49: System Board

    Post-requisites 1. Replace the display assembly. 2. Replace the hard drive. 3. Replace the fan. 4. Replace the wireless card. 5. Replace the battery. 6. Replace the base cover. System board Removing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.
  • Page 50 2. Remove the battery. 3. Remove the memory modules. 4. Remove the wireless card. 5. Remove the fan. 6. Remove the heat sink. 7. Remove the solid-state drive/Intel Optane. Procedure 1. Remove the two screws (M2.5x5) that secure the left display hinge to the palm-rest and keyboard assembly. 2.

  • Page 51: Replacing The System Board

    Replacing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 52 3. Connect the power-adapter port cable and speaker cable to the system board. 4. Slide the power-button board cable into the connector on the system board and close the latch to secure the cable. 5. Slide the finger-print reader cable into the connector on the system board and close the latch to secure the cable. NOTE: For computers shipped with finger-print reader only.

  • Page 53: Power Button With Fingerprint Reader

    Post-requisites 1. Replace the solid-state drive/Intel Optane. 2. Replace the heat sink. 3. Replace the fan. 4. Replace the wireless card. 5. Replace the memory modules. 6. Replace the battery. 7. Replace the base cover. Entering the Service Tag in the BIOS setup program 1.
  • Page 54 working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Prerequisites 1. Remove the base cover. 2. Remove the battery. 3. Remove the memory modules.
  • Page 55 working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Procedure 1. Using the alignment posts, align and place the power button on the palm rest and keyboard assembly. 2.

  • Page 56: Power-Adapter Port

    Power-adapter port Removing the power-adapter port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 57: Palm-Rest And Keyboard Assembly

    working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 2. Adhere the power-adapter port cable to the palm-rest and keyboard assembly. 3.
  • Page 58 2. Remove the battery. 3. Remove the memory modules. 4. Remove the wireless card. 5. Remove the fan. 6. Remove the heat sink. NOTE: The system board can be removed and installed together with the heat sink still attached. 7. Remove the solid-state drive/Intel Optane.
  • Page 59 Procedure Place the palm-rest and keyboard assembly on a flat surface. Post-requisites 1. Replace the power-adapter port. 2. Replace the power button with fingerprint reader (optional). 3. Replace the system board. 4. Replace the power-button board(optional). 5. Replace the display assembly.

  • Page 60: Display Bezel

    Display bezel Removing the display bezel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 61: Replacing The Display Bezel

    Replacing the display bezel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 62 2. Insert the tabs on the display-hinge cover to the slots on the display back-cover and antenna assembly. 3. Snap the display-hinge cover into place. Removing and installing components...

  • Page 63: Camera

    Post-requisites 1. Replace the display assembly. 2. Replace the fan. 3. Replace the wireless card. 4. Replace the base cover. Camera Removing the camera NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

  • Page 64: Replacing The Camera

    3. Lift the camera module from the display back-cover and antenna assembly. Replacing the camera NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 65: Display Panel

    Post-requisites 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the wireless card. 4. Replace the base cover. Display panel Removing the display panel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

  • Page 66: Replacing The Display Panel

    2. Lift the display panel and turn it over. 3. Peel the tape that secures the display cable to the back of the display panel. 4. Open the latch and disconnect the display cable from the display-panel cable connector. 5. Lift the display panel away from the display back-cover and antenna assembly. Replacing the display panel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow...
  • Page 67 working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure 1. Place the display panel on a flat and clean surface. 2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable. 3.

  • Page 68: Display Hinges

    Post-requisites 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the fan. 4. Replace the wireless card. 5. Replace the base cover. Display hinges Removing the display hinges NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

  • Page 69: Replacing The Display Hinges

    2. Note the routing of the display cable and antenna cable, and then remove the cables from the display hinges. 3. Remove the ten screws (M2x2) that secure the display hinges to the display back-cover and antenna assembly. 4. Lift the display hinges off the display back-cover and antenna assembly. Replacing the display hinges NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow...

  • Page 70: Display Cable

    3. Route the display cable and antenna cable through the display hinges. 4. Adhere the tape that secures the antenna cable to the display hinge. Post-requisites 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the wireless card.

  • Page 71: Replacing The Display Cable

    7. Remove the display panel. 8. Remove the display hinges. Procedure 1. Remove the camera cable and the display cable from the routing guides on the display back-cover and antenna assembly. 2. Lift the camera cable and the display cable off the display back-cover and antenna assembly. Replacing the display cable NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow...

  • Page 72: Display Back-Cover And Antenna Assembly

    Post-requisites 1. Replace the display hinges. 2. Replace the display panel. 3. Replace the camera. 4. Replace the display bezel. 5. Replace the display assembly. 6. Replace the fan. 7. Replace the wireless card. 8. Replace the base cover. Display back-cover and antenna assembly Removing the display back-cover and antenna assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow...
  • Page 73 5. Remove the display bezel. 6. Remove the camera. 7. Remove the display panel. 8. Remove the display hinges. 9. Remove the display cable. Procedure After performing all the above steps, we are left with the display back-cover and antenna assembly. Replacing the display back-cover and antenna assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow...
  • Page 74 Post-requisites 1. Replace the display cable. 2. Replace the display hinges. 3. Replace the display panel. 4. Replace the camera. 5. Replace the display bezel. 6. Replace the display assembly. 7. Replace the fan. 8. Replace the wireless card. 9. Replace the base cover.

  • Page 75: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support. Intel Serial IO driver In the Device Manager, check if the Intel Serial IO driver is installed.

  • Page 76: System Setup

    System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly.

  • Page 77: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • Removable Drive (if available) • STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. • Optical Drive (if available) •...
  • Page 78 General-System Information 64-Bit Technology Displays whether 64-bit technology is used. Device Information SATA-0 Displays the M.2 SATA SSD-0 device information of the computer. SATA-1 Displays the M.2 SATA SSD-1 device information of the computer. M.2 PCIe SSD-0 Displays the M.2 PCIe SSD-0 device information of the computer. M.2 PCIe SSD-1 Displays the M.2 PCIe SSD-1 device information of the computer.
  • Page 79 System Configuration Keyboard Backlight Timeout on AC When the backlight is enabled, this feature defines the timeout value for the keyboard backlight when an AC adapter is plugged into the computer. Keyboard Backlight Timeout on Battery When the backlight is enabled, this feature defines the timeout value for the keyboard backlight when the computer is running only on battery power.
  • Page 80 Intel Software Guard Extensions Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Performance Multi Core Support Enable multiple cores. Default: Enabled. Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load.

  • Page 81: Clearing Cmos Settings

    Table 9. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.

  • Page 82: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. System setup...

  • Page 83: Troubleshooting

    Troubleshooting Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: •...

  • Page 84: Recovering The Operating System

    • Power adapter is connected and the battery is fully charged. • Computer is running on battery and the battery has more than 5 percent charge. • Computer is in sleep state, hibernation, or turned off NOTE: Hard-drive activity light is supported only on computers shipped with hard drive. The power and battery-status light blinks amber along with beep codes indicating failures.

  • Page 85: Flashing The Bios

    Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 86: Wifi Power Cycle

    5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu. 7. Type the BIOS setup program filename and press Enter. 8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. WiFi power cycle If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed.

  • Page 87: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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