Profire Energy PF3100 Troubleshooting Manual page 5

Solutions to common problems

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PF3100 TROUBLESHOOTING – SOLUTIONS TO COMMON PROBLEMS

Solenoid HSS error

This can show up for any of the valves. It means that the high side of the valve has been connected to power

when it shouldn't be.

Solution:

Determine where the power is coming from with a multi-meter. Remove the source of power from the valve. Re-

wire the valve so that it connects directly to the BMS valve + and not to any other source.

Incomplete commissioning

When commissioning a fresh system, it is required to enter the date of commissioning in the settings. If the date

is not added the system will display this alarm.

Solution:

Go into the appliance settings, confirm that all settings are correct for the application. Enter todays data under

the menu SETUP > Commissioning > Commission Date.

Settings out of range error

This alarm occurs if a setting is out of bounds from what it is expected to be. This may occur if a new BMS is

added to a pre-existing appliance. This can also occur if a setting is incorrectly set. As an example the process

temperature setpoint is configured to be above the high temp setpoint.

Solution:

Run the temperature wizard and confirm all of the settings are as expected. Run the ignition wizard and confirm

all settings are as expected. Confirm all settings in the menu match the application. If the error still occurs, you

can restore previous settings or a reset to defaults can be performed.

Pilot flame fail

The pilot failed to ignite after the allocated number of retries due to the ignition module failing to detect flame.

Solution:

Make sure all solenoids are connected properly and valves are open. Check that there is gas flow for the pilot

and the ignition is sparking correctly. Position the flame detection rod in the flame envelope. Confirm proper

grounding back to the ignition board. Test the ion input DC and AC voltage levels. Test that the flame rod is not

grounded.

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V1.1

Nov 29, 2016

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