To Transfer A Call; Conference Call; Abbreviated Dialing - Cisco 7960 Quick Start Manual

CALL HOLD
To Place a Call on Hold
9.
From an existing conversation, press the HOLD soft key
To Retrieve a Call on Hold
10.
Press the RESUME soft key
11.
If there are multiple calls on hold, scroll to the desired line before pressing the RESUME soft key
JOIN
This feature allows you to join two incoming calls.
To answer the second incoming call
12.
Press the ANSWER soft key if it's appropriate to place your first caller on hold (pressing this soft key automatically puts the first caller on hold)
To Join these two callers to create a 3­way call
13.
Scroll to the call that is on hold
14.
Press the MORE soft key
15.
Press the JOIN soft key
TO TRANSFER A CALL
16.
During a call, press the TRANSFER soft key
17.
Dial the number
18.
Announce the call
19.
Press the TRANSFER soft key to complete the transfer, hang up
OR
20.
If the person you attempt to transfer the call to is not available, press the END CALL soft key and
the RESUME soft key to return to the original caller
CALL PARK
To Park a Call (park positions 1600­1609)
21.
On an existing call, press the MORE soft key and then the PARK soft key, the call is automatically placed into a park position, note the position
22.
Hang Up
To Retrieve a Parked Call
23.
Dial the park position to which the call was parked, you are now connected
CONFERENCE CALL​
​ ( maximum of 6)
While a call is in progress, press the MORE soft key and then press the CONFRN soft key. Dial the extension or outside number.
24.
After the party answers, press the CONFRN soft key to bring the parties together
To add additional parties
25.
Repeat the above steps
To reconnect to the Conference when a called party isn't joining
26.
If the person you attempt to bring into the conference is not available, press the END CALL soft key and then the RESUME soft key to return to the conference call
To view the conference call members
27.
Press the MORE soft key, then press the CONFLI soft key to view the members on the conference call
ABBREVIATED DIALING