Sign Out As A Call Center Agent; Change Your Status As A Call Center Agent; Accept A Call Center Call - Cisco 7832 User Manual

Sign Out as a Call Center Agent

Step 4
Highlight the Available status.
Step 5 Press Select.
Sign Out as a Call Center Agent
When you're ready to end your work as a call center agent, change your status and sign out of the phone. After
you sign out, you won't receive more call center calls.
If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up.
Procedure
Press AgtSgnOut.

Change Your Status as a Call Center Agent

From time to time, you may need to take a brief break. To do that, change your status so that calls will not
ring on your phone.
Procedure
Step 1 Press Agt status.
Step 2
Highlight the Unavailable status.
Step 3 Press Select.
Step 4
Press Agt status.
Step 5 Highlight the Available status.
Step 6
Press Select.
Step 7 Highlight the Wrap-up status.
Step 8
Press Select.

Accept a Call Center Call

When you sign into the phone as a call center agent and your phone status is set to available, your phone are
ready to accept call center calls. Before you answer a call, you see information about the call.
Procedure
Step 1 When you receive a call, you will see the call information page, press Back to exit and then press Answer to
accept it.
Cisco IP Conference Phone 7832 Multiplatform Phone User Guide
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