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SECTION V. SE RVICE POLICY
SERVICE CONSULTATION
If you are experiencing trouble that you cannot diagnose yourself, you are invited to avail your
self of our Consultation Department. The consultant handling your inquiry will make every effort to
diagnose the cause of your particular difficulty based on the information that you provide. Please be
as thorough as possible. Include the following information about your unit:
a) Have you made a thorough check of the wiring, checking also for cold solder joints , or
accidental shorting between parts, or to chassis ? (Check to see whether a bare wire or lead
extends far enough to be shorted when the bottom plate is put on) .
b) Have you checked that the proper tube is in each socket, and also making proper contact in
the socket ?
c) Does the trouble occur at one time or one operating situation, but not at another time or
operating situation ? Be as specific as possible in this respect.
d) If the unit is of the type that involves alignment or calibration, be as specific as possible as
to what you have done or not done with regard to these requirements .
e) Have you observed any pecularity about a part ?
damaged by excessive heat, please say so. If you think you have damaged a particular part
in the assembly or wiring, please say so . In conjunction with the symptoms, the consultant
may be able to determine whether such a part is likely to be defective .
f) Have you gone through any trouble-shooting procedure that may be provided ?
includes a table of contacts made at each switch position, have you checked out the switches
accordingly (if the trouble is such that doing this would be appropriate) ? Have you been able
to make checks of the operating voltage and/or resistances, if this is appropriate , and your
manual provides a table of voltages and resistances ? What are the results of these checks ?
Also, have you taken any other trouble- shooting approaches ? What have been the results ?
PARTS REPLACEMENT
If it appears that a component is defective, and you desire a replacement, address your corres
pondence to our Technical Service Department.
Give stock number and description of part as given on the parts list.
Describe as completely as possible the nature of the defect, or your reason for requiring
replacement.
DO
NOT RETURN ANY PART OR COMPLETE UNIT WITHOUT CORRESPONDING WITH US
FIRST.
If
a part appears charred or otherwise
35
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If
your manual
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