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If lvou need service or assistance, we suggest
yo'J follow these four steps:
1. Before calling
for assistance..
.
Performance
problems
often result frorn little things
you can find and fix yourself without tools of any kind.
If your refrigerator
will not operate:
l
Is the electric
cord plugged
in7
l
Is a fuse blown or a circuit breaker
tripped?
l
Is the Temperature
Control turned ON?
If there Is a rattling
or jlngllng
nolse, or other
unfamlllar
sounds:
l
Is something
on top or behind the refrigerator
mak-
ing noisewhen
the refrigerator
is running?
l
New features
on your new refrrgerator
make new
sounds. You may be hearing
arr flowrng from the
fans, timer clicks for the defrosting
cycle,
defrost
water draining
Into the defrost pan.
If your ice maker will not operate:
l
Has the freezer had enough time to get cold? With
a new refrigerator,
this might take overnight.
l
Is the srgnal arm ON...rn the down positton
l
Is the water valve turned on? Is water getting
to the
Ice maker?
If there Is water In the defrost pan:
l
In hot, muggy
weather, this is normal. The pan can
even be half full. Make sure the refrigerator
IS level
so the pan doesn't overflow
If the light doesn't work:
l
Check
fuses and circuit
breakers
Make sure it's
plugged
in
If a bulb Is burned out:
l
See instructrons for changing
light bulbs on page
7 Use appliance
bulbs only.
If the motor seems to run too much:
l
Is the condenser,
behind
the base grille, free of
dust and lint7
l
On hot days, or if the room is warm. the motor
naturally
runs longer.
l
If the door has been opened
a lot, or if a large
amount of food has been put in, the motor will run
longer to cool down the interior.
Remember:
Motor running time depends
on dif-
ferent things: number
of door openings,
amount
of
food stored, temperature
of the room, settrng of the
controls.
And, your new refrigerator
may be larger
than
your old one so it has more space to be cooled.
It
also has a regular
freezer instead
of a frozen food
compartment.
All this means better refrigeration
and
may require more running time than your old one.
2. lf you need assistance
*
.
l
l
Call
Whlrlpool
COOL-LINE@ service
assls-
tance telephone
number. Dlal free from:
Contlnental
U.S.
. . . . . . . . . . . . (600) 253-1301
Mlchlgan
. . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska 6 Hawall
. . . . . . . . . . . (800) 2534121
and talk with one of our trained
Consultants.
The
Consultant
can instruct you in how to obtain satisfac-
tory operation
from your appliance
0~. if service
is
necessary,
recommend
a qualified
service
com-
pany in your area.
3. If you needservice"...
Whirlpool
has a na-
tionwide
network
of
-
franchised
TECH-CARE@
Service
Companres.
TECH-CARE
service
technicians
are trained
to fulfill
the
product
warranty
and
provide
after-warranty
service,
anywhere
in the United
States.
To
locate
TECH-CARE service in your area. call our COOL-LINE
service assistance
telephone
number (see Step 2) or
look In your telephone
directory
Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL
APPLIANCES-
MAJOR-
SERVICE
L REPAIR
OR
MAJOR-
REPAIRING
6 PARTS
WHIRLPOOL APPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
FRANCHISED TECH-CARE SERVICE
SERVICE
COMPANIES
SERVICE
COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 Maple
999.9999
123 Maple
999.9999
OR
WASHING
MACHINESDRIERS
& IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE
COMPANIES
XYZSERVICE CO
123 Maple
999.9999
4. If you have a problem * . . .
Call our COOL-LINE service assistance
telephone
number (see Step 2) and talk with one of our Consul-
tants, or if ycu prefer, write to.
Mr. Stephen E. Upton, Sr. Vice President
Whirlpool
Corporation
Administrative
Center
2000 US-33 North
Benton Harbor, MI 49022
*If you must call or write, please
provide:
model
number,
serial number,
date
of purchase,
and a
complete
description
of the problem.
This informa-
tion is needed
in order to better
respond
to your
request for assistance.
0
FSP
@
FSP IS a regtslered
tradema*
of Whirlpool
Corwratlon
for auallfv
oarfs
Look
for H-IS svmbol
of qualtfy
whene;er
vb6
need
a replacement
oari
for Vow
WhIrI-
awllance
FSP
replacekent
pa&
wll
hi fight
and
work
right
because
they
are
made
to the same
exacltng
specificaflons
used
lo build
every
new
WhIrlpool
appllonce
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