Service And Repair; Service And Repair Assistance; Preliminary Service Procedure; Where To Get Help - Acromag XMC610 Series User Manual

XMC610 SERIES

5.0 SERVICE AND REPAIR

5.1 Service and Repair Assistance

5.2 Preliminary Service Procedure

CAUTION: POWER MUST BE TURNED OFF BEFORE SERVICING BOARDS

5.3 Where to Get Help

Acromag, Inc. Tel: 248-295-0310
http://www.acromag.com
Surface-Mounted Technology (SMT) are generally difficult to repair. It is
highly recommended that a non-functioning board be returned to Acromag
for repair. The board can be damaged unless special SMT repair and service
tools are used. Further, Acromag has automated test equipment that
thoroughly checks the performance of each board.
Please refer to Acromag's Service Policy Bulletin or contact Acromag for
complete details on how to obtain parts and repair.
Before beginning repair, be sure that all the procedures in the "Preparation
for Use" section have been followed. Also, refer to the documentation of
your carrier board to verify that it is correctly configured. Replacement of
the board with one that is known to work correctly is a good technique for
isolating a faulty part.
If you continue to have problems, your next step should be to visit the
Acromag worldwide web site at https://www.acromag.com. Our web site
contains the most up-to-date product and software information.
Go to the "Support" tab or your specific XMC model ordering page.
Acromag's application engineers can also be contacted directly for technical
assistance via email, telephone, or FAX through the contact information
listed below. Note that an email question can also be submitted from within
the Knowledge Base or directly from the "Contact Us" tab. When needed,
complete repair services are also available.
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Email: solutions@acromag.com
•
Phone: 248-295-0310
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USER'S MANUAL
www.acromag.com